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Direct access to this research is not included with your membership level.The Service-to-Sales Research Bundle This document contains Metrics, Graphics and a detailed Process Map.This document contains Metrics, Graphics and a detailed Process Map.This document contains Metrics, Graphics and a detailed Process Map.
To download a research excerpt of the findings available in this bundle, click here... (ID 4833)
Companies Profiled: Aliant Telecom, American Express, AT&T, Bank of America, more ...
Price: $2495.00
Direct access to this research is not included with your membership level.Internal Communication Excellence: Tactics to Increase Organizational Effectiveness This document contains Metrics and Graphics.This document contains Metrics and Graphics.
Non-members: Click here to review a complimentary excerpt from "Internal Communication Excellence: Tactics to Increase Organizational Effectiveness" ... (ID 5172)
Companies Profiled: Abbott, Sanofi Pasteur, Gardner Assocites, Target Point ltd, more ...
Price: $3009.00   Free Excerpt Available
Direct access to this research is not included with your membership level.This is a pharma specific study.Internal Communication Excellence: Tactics Used by Biopharma Executives to Increase Organizational Effectiveness This document contains Metrics and Graphics.This document contains Metrics and Graphics.
Non-members: Click here to review a complimentary excerpt from "Internal Communication Excellence: Tactics Used by Biopharma Executives to Increase O... (ID 5174)
Companies Profiled: Abbott, Sanofi Pasteur, Gardner Assocites, Target Point ltd, more ...
Price: $3009.00   Free Excerpt Available
Direct access to this research is not included with your membership level.Managing Customer Relationships: Loyalty and Retention Programs This document contains Metrics, Graphics and a practice summary Matrix.This document contains Metrics, Graphics and a practice summary Matrix.This document contains Metrics, Graphics and a practice summary Matrix.
Based on a survey of 45 organizations, this 22-slide presentation identifies how companies manage customer relationships through retention and loyalty programs... (ID 4561)
Companies Profiled: ADP, BankOne, Rockwell Collins, Bell South, more ...
Price: $603.95
Direct access to this research is not included with your membership level.Customer Satisfaction Measurements in the Financial Services Industry This document contains Metrics and Graphics.This document contains Metrics and Graphics.
Based on a survey of eight leading financial service organizations, this 20-page slide presentation examines how companies use and value customer satisfaction measurements... (ID 4542)
Companies Profiled: Wachovia, US Bank, Washington Mutual, JP Morgan Chase, more ...
Price: $604.95
Direct access to this research is not included with your membership level.Contact Center Measurements in the Financial Services Industry This document contains Metrics and Graphics.This document contains Metrics and Graphics.
This 18-page slide presentation reveals how companies use and measure contact center performance... (ID 4541)
Companies Profiled: Washington Mutual, MetLife, BankOne, Wachovia, more ...
Price: $604.95
Direct access to this research is not included with your membership level.Successful Hiring Strategies for Service-to-Sales Call Centers This document contains Metrics, Graphics and a detailed Process Map.This document contains Metrics, Graphics and a detailed Process Map.This document contains Metrics, Graphics and a detailed Process Map.
Non-members: Click here to sign-up for a complimentary tour of "Successful Hiring Strategies for Service-to-Sales Call Centers" Study Overview: C... (ID 4879)
Companies Profiled: Intuit, Fleet Bank, Vodafone, UMB, more ...
Price: $372.00
Direct access to this research is not included with your membership level.Engineering Sales Leads with Non-traditional Sales Forces This document contains Metrics and Graphics.This document contains Metrics and Graphics.
Study Overview Companies are beginning to realize the untapped potential in generating sales leads though their remote workforce... (ID 4811)
Companies Profiled: Abu Dhabi Islamic Bank, British Telecom, Verizon, ADC, more ...
Price: $1050.00
Direct access to this research is not included with your membership level.Capturing the Voice of the Customer: Processes, Practices and Performance This document contains Metrics, Graphics and a detailed Process Map.This document contains Metrics, Graphics and a detailed Process Map.This document contains Metrics, Graphics and a detailed Process Map.
Non-members: Click here to sign-up for a complimentary tour of "Capturing the Voice of the Customer: Processes, Practices and Performance" This 29-... (ID 4519)
Companies Profiled: Accenture, GE Aircraft Engines, Reliant Energy, Amylum Iberica SA, more ...
Price: $824.95
Direct access to this research is not included with your membership level.Contact Center Operations: Effectively Serving Customers' Technical Issues This document contains Metrics and Graphics.This document contains Metrics and Graphics.
Non-members: Click here to sign-up for a complimentary tour of "Contact Center Operations: Effectively Serving Customers' Technical Issues" Based o... (ID 4551)
Companies Profiled: Bioproducts, Vodacom, Talisma, WJ Communications, more ...
Price: $823.95

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