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Direct access to this research is not included with your membership level.Internal Communication Excellence: Tactics to Increase Organizational Effectiveness This document contains Metrics and Graphics.This document contains Metrics and Graphics.
Non-members: Click here to review a complimentary excerpt from "Internal Communication Excellence: Tactics to Increase Organizational Effectiveness" ... (ID 5172)
Companies Profiled: Abbott, Sanofi Pasteur, Gardner Assocites, Target Point ltd, more ...
Price: $3009.00   Free Excerpt Available
Direct access to this research is not included with your membership level.This is a pharma specific study.Internal Communication Excellence: Tactics Used by Biopharma Executives to Increase Organizational Effectiveness This document contains Metrics and Graphics.This document contains Metrics and Graphics.
Non-members: Click here to review a complimentary excerpt from "Internal Communication Excellence: Tactics Used by Biopharma Executives to Increase O... (ID 5174)
Companies Profiled: Abbott, Sanofi Pasteur, Gardner Assocites, Target Point ltd, more ...
Price: $3009.00   Free Excerpt Available
Direct access to this research is not included with your membership level.Customer Service Call Center Organizational Structures This document contains Metrics and a practice summary Matrix.This document contains Metrics and a practice summary Matrix.
Non-Members: To download a complimentary excerpt, please click here... (ID 4898)
Companies Profiled: Allstate Insurance Company, Carpenter Technology Corp, Accident Fund Company, Chase Insurance, more ...
Price: $1242.00
Direct access to this research is not included with your membership level.Structuring, Staffing and Managing Telesales Functions for Optimal Effectiveness This document contains Metrics and Graphics.This document contains Metrics and Graphics.
Non-members: for a complimentary excerpt featuring this document, please click here... (ID 4940)
Companies Profiled: Dow Corning, Dresser-Rand, DuPont, Eli Lilly and Company, more ...
Price: $992.00
Direct access to this research is not included with your membership level.Service-to-Sales Call Center Metrics for Financial Product and Services Companies This document contains Metrics, Graphics and a detailed Process Map.This document contains Metrics, Graphics and a detailed Process Map.This document contains Metrics, Graphics and a detailed Process Map.
Non-members: for a complimentary excerpt featuring this document, please click here... (ID 4924)
Companies Profiled: JP Morgan Chase, GE Money (formerly GE Consumer Finance), EFG Eurobank Ergasias, Goldman, more ...
Price: $1342.00
Direct access to this research is not included with your membership level.Call Center Excellence: Customer & Performance Management This document contains Metrics and Graphics.This document contains Metrics and Graphics.
Non-members: Click here to review a complimentary excerpt from "Call Center Excellence: Customer & Performance Management" STUDY OVERVIEW Organizatio... (ID 5097)
Companies Profiled: 3M Pharmaceuticals, Abbott Laboratories, Allstate Insurance Company, BD, more ...
Price: $3900.00   Free Excerpt Available
Direct access to this research is not included with your membership level.Call Center Ops: Winning Strategies and Tactical Deployments for Success: Meeting Proceedings This document contains Metrics, Graphics and a detailed Process Map.This document contains Metrics, Graphics and a detailed Process Map.This document contains Metrics, Graphics and a detailed Process Map.
Non-Members: To download a free excerpt of this meeting report, please click here... (ID 4948)
Companies Profiled: Accident Fund Company, Benjamin Moore, Best Practices LLC, Boeing, more ...
Price: $500.00
Direct access to this research is not included with your membership level.Measuring the Call Center Customer Experience This document contains Metrics.
Non-members: Click here to sign-up for a complimentary tour of "Measuring the Call Center Customer Experience" STUDY OVERVIEW Customer feedback d... (ID 4941)
Companies Profiled: Xerox, Misys International Banking Systems, Kronos, Irwin Industrial Tools, more ...
Price: $1476.00
Direct access to this research is not included with your membership level.Using Performance Metrics and Voice of the Customer Data To Improve Customer Satisfaction in Call Centers This document contains Metrics and Graphics.This document contains Metrics and Graphics.
Non-members: Click here to sign-up for a complimentary tour of "Using Performance Metrics and Voice of the Customer Data To Improve Customer Satisfa... (ID 4934)
Companies Profiled: Accident Fund Company, FreshDirect, ASMC, American Electric Power, more ...
Price: $1182.00
Direct access to this research is not included with your membership level.Creating and Sustaining a Winning Customer Experience in the Call Center: Meeting Proceedings This document contains Graphics.
Non-members: for a complimentary excerpt featuring this document, please click here... (ID 4887)
Companies Profiled: Hewlett-Packard, Hartford, eTalk, Fujitsu, more ...
Price: $500.00

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