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Direct access to this research is not included with your membership level.Managing World-Class Call Centers: Site Visit Findings 
Our most comprehensive call center report! Improve processes, performance measurement, and human resource management to transform your call center into a world-class customer service tool... (ID CS-50)
Companies Profiled: A Leading Pharmaceutical Company, American Airlines, American Express, Avnet, more ...
Price: $2490.00   Free Excerpt Available
Direct access to this research is not included with your membership level.Achieving World-class Customer Service 
Be a market leader in the competitive Internet market... (ID CS-56)
Companies Profiled: 3Com, 3M, Acipco, Alagasco, more ...
Price: $2490.00   Free Excerpt Available
Direct access to this research is not included with your membership level."Best of the Best" Compilation of Customer Satisfaction Case Studies: Meeting Proceedings This document contains Graphics and a detailed Process Map.This document contains Graphics and a detailed Process Map.
Non-Members: To download a complimentary excerpt of this study, click here... (ID 4842)
Companies Profiled: Dow Chemical, Ben & Jerry's, Texas Instruments, Gale Consulting, more ...
Price: $1499.00
Direct access to this research is not included with your membership level.Value Chain Communication: Keeping the Channels Informed 
Guide your company's efforts to create a marketing communications system, increase customer satisfaction, and build stronger customer relationships... (ID SM-127)
Companies Profiled: 3M, A Leading Health Care Company, Caterpillar, Ford, more ...
Price: $500.00   Free Excerpt Available

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