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Direct access to this research is not included with your membership level.Customer Relations Management Research Bundle This document contains Metrics and Graphics.This document contains Metrics and Graphics.
This research provides critical insight for effective customer relationship management... (ID 4514)
Companies Profiled: AAA, Sanofi-aventis, AAR Corp., Boeing, more ...
Price: $465.00
Direct access to this research is not included with your membership level.Customer Service Research Bundle This document contains Metrics, Graphics, a detailed Process Map and a practice summary Matrix.This document contains Metrics, Graphics, a detailed Process Map and a practice summary Matrix.This document contains Metrics, Graphics, a detailed Process Map and a practice summary Matrix.This document contains Metrics, Graphics, a detailed Process Map and a practice summary Matrix.
NonMembers: Click on the following link to download a Complimentary Excerpt of the findings available in the Customer Service Research Bundle: http://www3... (ID 4508)
Companies Profiled: 3M, Aliant Telecom, American Airlines, Appleseeds, more ...
Price: $1329.95
Direct access to this research is not included with your membership level.Supply Chain Excellence Research Bundle: Peak Productivity and Profitability This document contains Metrics, Graphics and a practice summary Matrix.This document contains Metrics, Graphics and a practice summary Matrix.This document contains Metrics, Graphics and a practice summary Matrix.
NonMembers: Click here to download a complimentary research excerpt: http://www3... (ID 4515)
Companies Profiled: AlliedSignal, AT&T, Corning Telecom, DaimlerChrysler, more ...
Price: $1567.00
Direct access to this research is not included with your membership level.In Search of Operational Excellence: Key Findings for Retail Financial Services Companies This document contains Metrics and a detailed Process Map.This document contains Metrics and a detailed Process Map.
Non-members: Click here to sign-up for a complimentary tour of "In Search of Operational Excellence: Key Findings for Retail Financial Services Comp... (ID 4867)
Companies Profiled: Royal Bank of Canada, Scotiabank, Butterfield Bank, City of Bridgetown Co-Op Credit Union, more ...
Price: $85.00
Direct access to this research is not included with your membership level.Corporate Libraries Research Bundle This document contains Metrics and Graphics.This document contains Metrics and Graphics.
Even though corporate libraries can be an invaluable resource for information, they are frequently targeted by company budget cuts... (ID 4491)
Companies Profiled: Abbott Laboratories, Becton Dickinson, Alcatel, Alliance Pipeline, more ...
Price: $1810.00
Direct access to this research is not included with your membership level.Customer Relationship Management: Brief Summary of Project Learnings 
Customer Relationship Management tips excerpted from work completed for a major telecommunications client... (ID 1988)
Companies Profiled: A Top Telecommunications Company
Price: $9.95
Direct access to this research is not included with your membership level.Managing Customer Relationships: Loyalty and Retention Programs This document contains Metrics, Graphics and a practice summary Matrix.This document contains Metrics, Graphics and a practice summary Matrix.This document contains Metrics, Graphics and a practice summary Matrix.
Based on a survey of 45 organizations, this 22-slide presentation identifies how companies manage customer relationships through retention and loyalty programs... (ID 4561)
Companies Profiled: ADP, BankOne, Rockwell Collins, Bell South, more ...
Price: $603.95
Direct access to this research is not included with your membership level.Operating Today’s Call Center: Trends on Call Center Representatives This document contains Metrics and Graphics.This document contains Metrics and Graphics.
This 28-slide PowerPoint presentation details metrics from 13 companies crossing several industries about today's call center representative... (ID 4389)
Companies Profiled: Citizens Bank of Canada, Nationwide Credit, Avnet, Express Scripts, more ...
Price: $834.95
Direct access to this research is not included with your membership level.Capturing the Voice of the Customer: Processes, Practices and Performance This document contains Metrics, Graphics and a detailed Process Map.This document contains Metrics, Graphics and a detailed Process Map.This document contains Metrics, Graphics and a detailed Process Map.
Non-members: Click here to sign-up for a complimentary tour of "Capturing the Voice of the Customer: Processes, Practices and Performance" This 29-... (ID 4519)
Companies Profiled: Accenture, GE Aircraft Engines, Reliant Energy, Amylum Iberica SA, more ...
Price: $824.95
Direct access to this research is not included with your membership level.Utilize EDI, CRM, ERP, and Other Technologies to Automate Call Center Processes 
Practices in this document include: Implementing Electronic Data Interchange to facilitate the flow of data between the call center and customers... (ID 3047)
Companies Profiled: Hunt, Boeing, Xerox, DuPont, more ...
Price: $9.95

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