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Direct access to this research is not included with your membership level.Customer Satisfaction Metrics This document contains Metrics, Graphics and a practice summary Matrix.This document contains Metrics, Graphics and a practice summary Matrix.This document contains Metrics, Graphics and a practice summary Matrix.
Non-members: Click here to sign-up for a complimentary tour of "Customer Satisfaction Metrics" This document contains analysis of how world-class or... (ID 4395)
Companies Profiled: Brooks-PRI Automation, Blackbaud, Cisco Systems, Honeywell, more ...
Price: $574.95
Direct access to this research is not included with your membership level.Benchmarking Effective Escalated Complaint Processes This document contains Metrics, Graphics and a practice summary Matrix.This document contains Metrics, Graphics and a practice summary Matrix.This document contains Metrics, Graphics and a practice summary Matrix.
This document contains an analysis of how world-class organizations handle the escalated complaint process... (ID 4401)
Companies Profiled: FedEx, GMD, AAA Fair Credit Foundation, AGCC, more ...
Price: $574.95
Direct access to this research is not included with your membership level.Countdown to Customer Focus: A Step-By-Step Guide to CRM Implementation This document contains Metrics and a practice summary Matrix.This document contains Metrics and a practice summary Matrix.
Non-members: Click here to review a complimentary excerpt from "Countdown to Customer Focus: A Step-By-Step Guide to CRM Implementation" Master, step... (ID 5173)
Companies Profiled: AAA, Sanofi-aventis, AAR Corp., AT&T, more ...
Price: $3196.00   Free Excerpt Available
Direct access to this research is not included with your membership level.Managing World-Class Call Centers: Site Visit Findings 
Our most comprehensive call center report! Improve processes, performance measurement, and human resource management to transform your call center into a world-class customer service tool... (ID CS-50)
Companies Profiled: A Leading Pharmaceutical Company, American Airlines, American Express, Avnet, more ...
Price: $2490.00   Free Excerpt Available
Direct access to this research is not included with your membership level.Achieving World-class Customer Service 
Be a market leader in the competitive Internet market... (ID CS-56)
Companies Profiled: 3Com, 3M, Acipco, Alagasco, more ...
Price: $2490.00   Free Excerpt Available
Direct access to this research is not included with your membership level.Pharmaceutical Brand Management: Strengthening the Global Brand 
Focus on customer service and communications in support of global branding initiatives... (ID SM-131)
Companies Profiled: 3M, Aetna, American Express, AT&T UCS, more ...
Price: $2151.00   Free Excerpt Available
Direct access to this research is not included with your membership level.Transforming Contact Centers into High-Performing Sales Channels: Building Service that Sustains Sales 
Economic, competitive and regulatory pressures have companies investigating new measures that will protect and expand customer relationships and cost-efficiently expand sales efforts... (ID CS-63)
Companies Profiled: Aliant Telecom, American Express, AT&T, Bank of America, more ...
Price: $4938.00   Free Excerpt Available
Direct access to this research is not included with your membership level.Best Practices in Sales Force Automation 
Select, design, and implement automated systems to enhance sales force productivity and effectiveness... (ID SM-116)
Companies Profiled: 3M, Sanofi-aventis, Accu-Tech Corp, American Express, more ...
Price: $1626.00   Free Excerpt Available
Direct access to this research is not included with your membership level."Best of the Best" Compilation of Customer Satisfaction Case Studies: Meeting Proceedings This document contains Graphics and a detailed Process Map.This document contains Graphics and a detailed Process Map.
Non-Members: To download a complimentary excerpt of this study, click here... (ID 4842)
Companies Profiled: Dow Chemical, Ben & Jerry's, Texas Instruments, Gale Consulting, more ...
Price: $1499.00
Direct access to this research is not included with your membership level.Customer Insights for Action and Profit: Meeting Proceedings 
Non-members: Click here to download a complimentary excerpt of "Customer Insights for Action and Profit: Meeting Proceedings" The May 2003 Conferenc... (ID 4758)
Companies Profiled: Concentra, Nationwide Insurance, Hewlett-Packard, Best Practices LLC, more ...
Price: $500.00

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