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Direct access to this research is not included with your membership level.Benchmarking Effective Escalated Complaint Processes This document contains Metrics, Graphics and a practice summary Matrix.This document contains Metrics, Graphics and a practice summary Matrix.This document contains Metrics, Graphics and a practice summary Matrix.
This document contains an analysis of how world-class organizations handle the escalated complaint process... (ID 4401)
Companies Profiled: FedEx, GMD, AAA Fair Credit Foundation, AGCC, more ...
Price: $574.95


Direct access to this research is not included with your membership level.Achieving World-class Customer Service 
Be a market leader in the competitive Internet market... (ID CS-56)
Companies Profiled: 3Com, 3M, Acipco, Alagasco, more ...
Price: $2490.00   Free Excerpt Available


Direct access to this research is not included with your membership level.Benchmarks for Excellence in Caribbean Retail Financial Services 
The intensely competitive nature of the retail-banking industry prompted members of the Barbadian retail financial services industry to join together... (ID OP-100)
Companies Profiled: Royal Bank of Canada, City of Bridgetown Co-Op Credit Union, Butterfield Bank, Barbados Public Workers' Co-operative Credit Union Ltd., more ...
Price: $1100.00   Free Excerpt Available


Direct access to this research is not included with your membership level.Benchmarks for Excellence in Hotel Management: A Best Practices Analysis for the Caribbean Market 
As the service sector continues to expand in today's economy, the hospitality industry also experiences rapid growth accompanied by a heightened dema... (ID OP-99)
Companies Profiled: The Sandy Lane Hotel, Dover Beach Apartment Hotel, The Savannah Hotel, The New EdgeWater Hotel, more ...
Price: $1100.00   Free Excerpt Available


Direct access to this research is not included with your membership level."Best of the Best" Compilation of Customer Satisfaction Case Studies: Meeting Proceedings This document contains Graphics and a detailed Process Map.This document contains Graphics and a detailed Process Map.
Non-Members: To download a complimentary excerpt of this study, click here... (ID 4842)
Companies Profiled: Dow Chemical, Ben & Jerry's, Texas Instruments, Gale Consulting, more ...
Price: $1499.00


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