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Direct access to this research is not included with your membership level.Managing Service to Sales Cultural Transformation 
Across all industries, businesses are increasingly being forced to maximize return on their assets; this phenomenon is no more visible than in customer service call centers... (ID CS-64)
Companies Profiled: Carlson Leisure, Wells Fargo, Sprint, Intuit, more ...
Price: $4718.00   Free Excerpt Available
Direct access to this research is not included with your membership level.Pharmaceutical Brand Management: Strengthening the Global Brand 
Focus on customer service and communications in support of global branding initiatives... (ID SM-131)
Companies Profiled: 3M, Aetna, American Express, AT&T UCS, more ...
Price: $2151.00   Free Excerpt Available
Direct access to this research is not included with your membership level.Transforming Contact Centers into High-Performing Sales Channels: Building Service that Sustains Sales 
Economic, competitive and regulatory pressures have companies investigating new measures that will protect and expand customer relationships and cost-efficiently expand sales efforts... (ID CS-63)
Companies Profiled: Aliant Telecom, American Express, AT&T, Bank of America, more ...
Price: $4938.00   Free Excerpt Available
Direct access to this research is not included with your membership level.Developing the High Performance Team 
Master integrated systems in leadership, employee development, teamwork, and reward and recognition to build a world-class team... (ID HR-46)
Companies Profiled: AlliedSignal, American Airlines, Armstrong Building Products, AT&T, more ...
Price: $590.00   Free Excerpt Available

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