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Direct access to this research is not included with your membership level.Best Practices in Customer and Employee Satisfaction Management 
Discover what people think about your company, services, and products... (ID CS-54)
Companies Profiled: abt Associates, Allnet, American Airlines, Avis, more ...
Price: $1182.00   Free Excerpt Available
Direct access to this research is not included with your membership level.Developing Human Resources Performance Measures 
Use performance measures to track employee development and well-being, recruitment and selection performance, and reward and recognition levels... (ID HR-47)
Companies Profiled: Aetna, Aetna Health Plans, Anheuser Busch, Armstrong, more ...
Price: $592.00   Free Excerpt Available
Direct access to this research is not included with your membership level.Managing World-Class Call Centers: Site Visit Findings 
Our most comprehensive call center report! Improve processes, performance measurement, and human resource management to transform your call center into a world-class customer service tool... (ID CS-50)
Companies Profiled: A Leading Pharmaceutical Company, American Airlines, American Express, Avnet, more ...
Price: $2490.00   Free Excerpt Available
Direct access to this research is not included with your membership level.Pharmaceutical Brand Management: Strengthening the Global Brand 
Focus on customer service and communications in support of global branding initiatives... (ID SM-131)
Companies Profiled: 3M, Aetna, American Express, AT&T UCS, more ...
Price: $2151.00   Free Excerpt Available
Direct access to this research is not included with your membership level.Managing Service to Sales Cultural Transformation 
Across all industries, businesses are increasingly being forced to maximize return on their assets; this phenomenon is no more visible than in customer service call centers... (ID CS-64)
Companies Profiled: Carlson Leisure, Wells Fargo, Sprint, Intuit, more ...
Price: $4718.00   Free Excerpt Available
Direct access to this research is not included with your membership level.Best Practices in Developing and Maintaining Wholesaling Strategies 
Coordinate marketing and strategy, manage costs, and manage reseller relationships to master wholesaling strategy... (ID SM-122)
Companies Profiled: 3M, Abbott HealthSystems Division, AOL, AT&T, more ...
Price: $500.00   Free Excerpt Available
Direct access to this research is not included with your membership level.Developing the High Performance Team 
Master integrated systems in leadership, employee development, teamwork, and reward and recognition to build a world-class team... (ID HR-46)
Companies Profiled: AlliedSignal, American Airlines, Armstrong Building Products, AT&T, more ...
Price: $590.00   Free Excerpt Available

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