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Direct access to this research is not included with your membership level.Managing World-Class Call Centers: Site Visit Findings 
Our most comprehensive call center report! Improve processes, performance measurement, and human resource management to transform your call center into a world-class customer service tool... (ID CS-50)
Companies Profiled: A Leading Pharmaceutical Company, American Airlines, American Express, Avnet, more ...
Price: $2490.00   Free Excerpt Available
Direct access to this research is not included with your membership level.Achieving World-class Customer Service 
Be a market leader in the competitive Internet market... (ID CS-56)
Companies Profiled: 3Com, 3M, Acipco, Alagasco, more ...
Price: $2490.00   Free Excerpt Available
Direct access to this research is not included with your membership level.Transforming Contact Centers into High-Performing Sales Channels: Building Service that Sustains Sales 
Economic, competitive and regulatory pressures have companies investigating new measures that will protect and expand customer relationships and cost-efficiently expand sales efforts... (ID CS-63)
Companies Profiled: Aliant Telecom, American Express, AT&T, Bank of America, more ...
Price: $4938.00   Free Excerpt Available
Direct access to this research is not included with your membership level.Best Practices in Sales Force Automation 
Select, design, and implement automated systems to enhance sales force productivity and effectiveness... (ID SM-116)
Companies Profiled: 3M, Sanofi-aventis, Accu-Tech Corp, American Express, more ...
Price: $1626.00   Free Excerpt Available

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