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Results 1 - 8 of 8 Total Hits, Sorted by Relevance.

Direct access to this research is not included with your membership level.Customer Service Call Center Survey & Profiles 
Understand the primary operations and functions of a call center... (ID CS-55)
Price: $400.00   Free Excerpt Available
Direct access to this research is not included with your membership level.Best Practices in Customer and Employee Satisfaction Management 
Discover what people think about your company, services, and products... (ID CS-54)
Companies Profiled: abt Associates, Allnet, American Airlines, Avis, more ...
Price: $1182.00   Free Excerpt Available
Direct access to this research is not included with your membership level.Call Center Excellence: Customer & Performance Management 
The primary objective of all call centers is to provide impeccable customer service, often for organizations that support and manage a huge number of products and services... (ID PCS-209)
Companies Profiled: 3M Pharmaceuticals, Abbott Laboratories, Allstate Insurance Company, BD, more ...
Price: $3900.00   Free Excerpt Available
Direct access to this research is not included with your membership level.Best Practices of Sales Collateral Organizations 
Master the communication methods and investment patterns that distinguish successful sales collateral organizations... (ID SM-123)
Companies Profiled: A Leading Service Company, Cisco Systems, Pitney Bowes, Ritz-Carlton, more ...
Price: $250.00   Free Excerpt Available
Direct access to this research is not included with your membership level.Improving Customer Satisfaction and Retention through Differentiated Service Levels 
Tailor service offerings to reflect customer value... (ID CS-53)
Companies Profiled: AT&T UCS, Citigroup, IBM, Wells Fargo
Price: $2358.00   Free Excerpt Available
Direct access to this research is not included with your membership level.Developing Human Resources Performance Measures 
Use performance measures to track employee development and well-being, recruitment and selection performance, and reward and recognition levels... (ID HR-47)
Companies Profiled: Aetna, Aetna Health Plans, Anheuser Busch, Armstrong, more ...
Price: $592.00   Free Excerpt Available
Direct access to this research is not included with your membership level.Best Practices in Developing and Maintaining Wholesaling Strategies 
Coordinate marketing and strategy, manage costs, and manage reseller relationships to master wholesaling strategy... (ID SM-122)
Companies Profiled: 3M, Abbott HealthSystems Division, AOL, AT&T, more ...
Price: $500.00   Free Excerpt Available
Direct access to this research is not included with your membership level.Developing the High Performance Team 
Master integrated systems in leadership, employee development, teamwork, and reward and recognition to build a world-class team... (ID HR-46)
Companies Profiled: AlliedSignal, American Airlines, Armstrong Building Products, AT&T, more ...
Price: $590.00   Free Excerpt Available

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