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Direct access to this research is not included with your membership level.Overview of Saturn's Customer Assistance Center This document contains Graphics.
This document provides an overview of employee staffing and delineates the procedures for handling customer assistance at the Saturn Customer Assistance Center, located in Spring Hill, Tennessee... (ID 2950)
Companies Profiled: Saturn
Price: $9.95
Direct access to this research is not included with your membership level.This is a pharma specific study.Align Key Measurements with Corporate Goals 
Practices in this document include: Measuring technology acquisition and implementation against other top call center companies... (ID 2986)
Companies Profiled: Fidelity Investments
Price: $9.95
Direct access to this research is not included with your membership level.This is a pharma specific study.Global Trends in E-detailing This document contains Metrics, Graphics and a practice summary Matrix.This document contains Metrics, Graphics and a practice summary Matrix.This document contains Metrics, Graphics and a practice summary Matrix.
Study Overview Based on a survey of nine pharmaceutical organizations, this 17-slide presentation measures the type and prevalence of e-detailing act... (ID 4574)
Companies Profiled: AstraZeneca, Axcan Pharma, Janssen Cilag Pharmaceutical, Datapharm, more ...
Price: $299.95
Direct access to this research is not included with your membership level.Benchmark with Competitors for Call Center Excellence 
Practices in this document include: Ensuring senior leadership involvement with call centers to drive customer service excellence... (ID 3015)
Companies Profiled: State Farm
Price: $18.95
Direct access to this research is not included with your membership level.Accelerating Online Adoption Rates Through Improved Internet Financial Services This document contains Metrics and Graphics.This document contains Metrics and Graphics.
Non-members: Click here to sign-up for a complimentary tour of "Accelerating Online Adoption Rates Through Improved Internet Financial Services" ST... (ID 4985)
Companies Profiled: GE Money, Wells Fargo, KeyBank, National City, more ...
Price: $1231.00
Direct access to this research is not included with your membership level.Overview of Lucent Technologies' Customer Care Center 
Lucent Technologies was created in the 1996 AT&T spinoff which also gave birth to NCR Corporation... (ID 2990)
Companies Profiled: Lucent Technologies
Price: $9.95
Direct access to this research is not included with your membership level.This is a pharma specific study.Designing an Integrated Approach to Service Excellence -- Part 2 This document contains Graphics.
Practices in this document include: Designing an integrated technological system to manage call volumes and maximize customer service... (ID 2982)
Companies Profiled: Fidelity Investments
Price: $9.95
Direct access to this research is not included with your membership level.Select Key Customer Service Metrics to Track 
Practices in this document include: Involving senior leadership in call center management to ensure high level support... (ID 2980)
Companies Profiled: T. Rowe Price, Lucent Technologies, L.L. Bean
Price: $22.95
Direct access to this research is not included with your membership level.Capture Customer Needs -- Part 1 This document contains Graphics.
Employ multiple “listening posts” to capture customer needs... (ID 3344)
Companies Profiled: AT&T, Citigroup, Fidelity Investments
Price: $9.95
Direct access to this research is not included with your membership level.This is a pharma specific study.Fostering Customer Loyalty via the Internet -- Part 1 
Provide educational guidance to build relationships with future customers... (ID 3601)
Companies Profiled: Pfizer, Eli Lilly, GlaxoSmithKline, Merck, more ...
Price: $9.95

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