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Direct access to this research is not included with your membership level.Managing Customer Relationships: Loyalty and Retention Programs This document contains Metrics, Graphics and a practice summary Matrix.This document contains Metrics, Graphics and a practice summary Matrix.This document contains Metrics, Graphics and a practice summary Matrix.
Based on a survey of 45 organizations, this 22-slide presentation identifies how companies manage customer relationships through retention and loyalty programs... (ID 4561)
Companies Profiled: ADP, BankOne, Rockwell Collins, Bell South, more ...
Price: $603.95
Direct access to this research is not included with your membership level.This is a pharma specific study.Benchmarking Environmental, Health and Safety Operations in the Health Care Industry This document contains Metrics, Graphics and a practice summary Matrix.This document contains Metrics, Graphics and a practice summary Matrix.This document contains Metrics, Graphics and a practice summary Matrix.
Study Overview Environmental, Health and Safety organizations at pharmaceutical companies face the complex task of complying with increased regulations – often with fewer resources... (ID 4688)
Companies Profiled: Bayer, Bayer Healthcare, Aventis Behring, Johnson & Johnson Healthcare Systems, more ...
Price: $577.95
Direct access to this research is not included with your membership level.Marketing Communications: Optimal Resources for Superior Performance This document contains Metrics and Graphics.This document contains Metrics and Graphics.
This 20-slide presentation analyzes the optimal resources needed for superior performance in marketing communications... (ID 4503)
Companies Profiled: BT Group, AMD, Ingram Micro Canada, Canon USA - Semiconductor Division, more ...
Price: $604.95
Direct access to this research is not included with your membership level.Best Practices in Sales Recognition Programs This document contains Metrics and Graphics.This document contains Metrics and Graphics.
This 19-slide presentation evaluates 84 companies on the prevalence and mixture of tangible and intangible rewards used in sales recognition programs... (ID 4518)
Companies Profiled: Nike, Sanofi-aventis, Organon, DSM, more ...
Price: $574.95
Direct access to this research is not included with your membership level.Leadership Development Benchmarking Study: Identifying and Preparing Leaders This document contains Metrics, Graphics and a practice summary Matrix.This document contains Metrics, Graphics and a practice summary Matrix.This document contains Metrics, Graphics and a practice summary Matrix.
This document contains analysis of how companies identify lower-level employees with leadership potential and develops them into future leaders... (ID 4300)
Companies Profiled: Wachovia, Bank of America, AstraZeneca, Korry Electronics, more ...
Price: $224.95
Direct access to this research is not included with your membership level.Contact Center Measurements in the Financial Services Industry This document contains Metrics and Graphics.This document contains Metrics and Graphics.
This 18-page slide presentation reveals how companies use and measure contact center performance... (ID 4541)
Companies Profiled: Washington Mutual, MetLife, BankOne, Wachovia, more ...
Price: $604.95
Direct access to this research is not included with your membership level.Organizing for International Product Development and Deployment This document contains Metrics, Graphics and a detailed Process Map.This document contains Metrics, Graphics and a detailed Process Map.This document contains Metrics, Graphics and a detailed Process Map.
Based on a survey of 65 diverse organizations, this 17-slide presentation shows how global companies with multiple business units consistently organi... (ID 4535)
Companies Profiled: Abbott, Janssen Cilag Pharmaceutical, Bank of Guam, Sage, more ...
Price: $604.95
Direct access to this research is not included with your membership level.Benchmarking Project Management: Performance Measurement, Processes and Tools This document contains Metrics, Graphics and a practice summary Matrix.This document contains Metrics, Graphics and a practice summary Matrix.This document contains Metrics, Graphics and a practice summary Matrix.
Based on a survey of 20 organizations, this 22-slide presentation identifies how to understand project management operations at companies with renowned project management operations... (ID 4562)
Companies Profiled: Bank of America, ChevronTexaco, Bell South, Boeing, more ...
Price: $603.95
Direct access to this research is not included with your membership level.Contact Center Operations: Effectively Serving Customers' Technical Issues This document contains Metrics and Graphics.This document contains Metrics and Graphics.
Non-members: Click here to sign-up for a complimentary tour of "Contact Center Operations: Effectively Serving Customers' Technical Issues" Based o... (ID 4551)
Companies Profiled: Bioproducts, Vodacom, Talisma, WJ Communications, more ...
Price: $823.95
Direct access to this research is not included with your membership level.Human Resources Strategy, Human Capital Management and Service Delivery This document contains Metrics and Graphics.This document contains Metrics and Graphics.
Based on a survey of 20 organizations, this 22-slide presentation identifies human resources trends... (ID 4554)
Companies Profiled: Bank of America, Dr Reddy's Laboratories, City of Chattanooga, Boeing, more ...
Price: $625.00

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