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Benchmarking and Quality Best Practices

Best Practices, LLC has conducted extensive research in the field of Benchmarking and Quality. Browse through and sample our published Benchmarking and Quality research in the topics below:


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The iPad and MSLs: Security, Compliance and Measuring EffectivenessThis document contains Metrics and Graphics.This document contains Metrics and Graphics.
Non-members: Click here to review a complimentary excerpt from "The iPad and MSLs: Security, Compliance and Measuring Effectiveness" STUDY BACKGROUND The iPad - with its wide-ranging capabilities - is quickly supplanting laptops as the principal tool for enhancing Medical Science Liaisons' interactions with thought leaders. While the iPad brings many attributes to the table, its use also comes with issues around security, compliance and effectiveness. Best Practices, LLC conducted this study to provide insights around the use of iPads by MSLs and issues around compliance, security, and measuring effectiveness. There is also a chapter regarding challenges and best practices regarding MSLs utilizing iPads. This study will inform MSL group leaders regarding key operational aspects of iPad use among MSL teams. KEY TOPICS Security and Compliance Concerns Measuring Effectiveness Challenges and Best Practices SAMPLE KEY METRICS Is there security procedure for stolen or lost iPads Is there ability to remotely wipe device of confidential info Who monitors iPad system security How address MSL concerns about tablets being used to track travel and activity levels Frequency of checking electronic histories to ensure compliance Departments that monitor electronic histories KPIs used to measure iPad effectiveness Change since iPad deployment in KPI levels for select measures iPad effectiveness compared to laptop and printed materials Change since iPad deployment in call quality, from KOL perspective Effectiveness rating of iPad across 11 MSL activities Top 3 challenges with iPad deployment Top 3 best practices for success with iPad utilization by MSLs SAMPLE KEY FINDING Many Companies Have A Security Plan in Place: A major area of concern when rolling out mobile technology is keeping the device and proprietary content secure. For 67% of organizations the security plan for tablet is activated when the device is reported stolen or lost by MSLs. STUDY METHODOLOGY Best Practices, LLC engaged 25 Medical Affairs leaders at 18 companies through a benchmarking survey instrument. All participants share leadership and oversight of Medical Science Liaison (MSL) groups at their companies

Effective Thought Leader Management: Leadership, Relationships and TechnologyThis document contains Metrics and Graphics.This document contains Metrics and Graphics.
Non-members: Click here to review a complimentary excerpt from "Effective Thought Leader Management: Leadership, Relationships and Technology" STUDY OVERVIEW With so many of its activities affecting new product development and performance, medical affairs is recognized as one of the most important functions within pharma organizations. Thought leader management is one of the critical responsibilities of medical affairs groups because companies look to thought leaders to inform and guide clinical programs. Some of the key components of an effective thought leader management program include its leadership structure and approach to relationship development. Best Practices LLC performed this research study to identify how leading pharma companies structure and organize their thought leader management organizations, to examine the drivers of thought leader management relationships and to highlight new technologies used to maintain relationships. The benchmark data in this study will help companies find better ways to create effective thought leader management strategies that will enhance and inform a critical aspect of an organization’s operations. This document includes mature and emerging markets segment analysis. KEY TOPICS Benchmark Participant Demographics Scope, Structure and Leadership Managing Relationships New Technologies SAMPLE KEY METRICS Number of products involving thought leaders Title of person with oversight responsibility for thought leader management Group with primary oversight for thought leader management Drivers of thought leader management program Importance rating of activities tied to developing thought leader relationships Importance rating of activities tied to maintaining thought leader relationships Value rating of various new technologies used for thought leader interactions in mature markets Value rating of various new technologies used for thought leader interactions in emerging markets SAMPLE KEY FINDING Number of and Interaction Frequency with thought leader s are the Most Important Management Criteria: Within 86% of the mature market companies and all of the emerging market companies number of thought leaders and frequency of interaction with thought leaders drive thought leader management initiatives. MSL Interactions and Clinical Trials Drive TL Relationship Development: In 70% of the mature market segment and 57% of the emerging market segment, MSL interactions is key to thought leader relationship development. In addition, 68% of the mature market and 86% of the emerging market segment reported that Funding Clinical Research is vital for building thought leader relationships. METHODOLOGY Forty survey responses from Medical Affairs leaders at 32 pharmaceutical and medical device companies in the mature market and Emerging Markets. This report captures insights on both Mature and emerging market segments.

Effective Thought Leader Management: Interaction Tactics and ChallengesThis document contains Metrics and Graphics.This document contains Metrics and Graphics.
Non-members: Click here to review a complimentary excerpt from "Effective Thought Leader Management: Interaction Tactics and Challenges" STUDY OVERVIEW As the healthcare landscape evolves, the role of Medical Affairs functions within pharma organizations has become increasingly important. Among the many responsibilities of medical affairs groups, thought leader management is considered critical because companies look to thought leaders to inform and guide clinical programs. Best Practices, LLC performed this research study to better understand thought leader interaction frequency and channels. The research also explores challenges and critical strategies to mitigate the negative effects of a changing regulatory landscape. The benchmark data in this study will help companies find better ways to create effective thought leader management strategies that will enhance and inform a critical aspect of an organization’s operations. This document includes mature and emerging markets segment analysis. KEY TOPICS Benchmark Participant Demographics Interaction Frequency & Channel Thought Leader Access Challenges Challenges in Interactions SAMPLE KEY METRICS Frequency of contact with National and Regional thought leaders in mature markets Frequency of contact with National and Regional thought leaders in emerging markets Annual interaction with thought leaders in mature markets Annual interaction with thought leaders in emerging markets Face-to-Face visits per year in mature markets Face-to-Face visits per year in emerging markets Thought leader access challenges in mature markets Thought leader access challenges in emerging markets Level of interactions with health care payers & providers in mature markets Level of interactions with health care payers & providers in mature markets SAMPLE KEY FINDING Frequency of Contact with Regional TLs: Both mature market and emerging market companies contact regional TLs less than they contact national TLs. On average, mature market companies contact regional TLs 26 times per year, and emerging markets companies contact regional TLs 30 times a year. Relationship Challenges: Within mature market segment companies top threats to interactions with thought leaders are increasing regulatory barriers and internal changes among TLs / institutions in how they approach industry. Emerging market segment companies are expecting similar challenges in interactions with thought leaders. However, in addition to the barriers related to thought leaders or their home institutions, shrinking medical affairs budgets will impact emerging markets. METHODOLOGY Forty survey responses from Medical Affairs leaders at 32 pharmaceutical and medical device companies in the mature market and emerging markets. This study includes segment perspectives for both mature and emerging markets.

 


 
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