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Benchmarking and Quality Best Practices

Best Practices, LLC has conducted extensive research in the field of Benchmarking and Quality. Browse through and sample our published Benchmarking and Quality research in the topics below:


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The iPad and MSLs: Security, Compliance and Measuring EffectivenessThis document contains Metrics and Graphics.This document contains Metrics and Graphics.
Non-members: Click here to review a complimentary excerpt from "The iPad and MSLs: Security, Compliance and Measuring Effectiveness" STUDY BACKGROUND The iPad - with its wide-ranging capabilities - is quickly supplanting laptops as the principal tool for enhancing Medical Science Liaisons' interactions with thought leaders. While the iPad brings many attributes to the table, its use also comes with issues around security, compliance and effectiveness. Best Practices, LLC conducted this study to provide insights around the use of iPads by MSLs and issues around compliance, security, and measuring effectiveness. There is also a chapter regarding challenges and best practices regarding MSLs utilizing iPads. This study will inform MSL group leaders regarding key operational aspects of iPad use among MSL teams. KEY TOPICS Security and Compliance Concerns Measuring Effectiveness Challenges and Best Practices SAMPLE KEY METRICS Is there security procedure for stolen or lost iPads Is there ability to remotely wipe device of confidential info Who monitors iPad system security How address MSL concerns about tablets being used to track travel and activity levels Frequency of checking electronic histories to ensure compliance Departments that monitor electronic histories KPIs used to measure iPad effectiveness Change since iPad deployment in KPI levels for select measures iPad effectiveness compared to laptop and printed materials Change since iPad deployment in call quality, from KOL perspective Effectiveness rating of iPad across 11 MSL activities Top 3 challenges with iPad deployment Top 3 best practices for success with iPad utilization by MSLs SAMPLE KEY FINDING Many Companies Have A Security Plan in Place: A major area of concern when rolling out mobile technology is keeping the device and proprietary content secure. For 67% of organizations the security plan for tablet is activated when the device is reported stolen or lost by MSLs. STUDY METHODOLOGY Best Practices, LLC engaged 25 Medical Affairs leaders at 18 companies through a benchmarking survey instrument. All participants share leadership and oversight of Medical Science Liaison (MSL) groups at their companies

Strategic KOL Management: Structure and Designated Roles for an Effective Engagement SystemThis document contains Metrics and Graphics.This document contains Metrics and Graphics.
Non-members: Click here to review a complimentary excerpt from "Strategic KOL Management: Structure & Designated Roles for an Effective Engagement System." STUDY OVERVIEW While the evolving U.S. healthcare system is altering many aspects of the biopharmaceutical marketplace, the importance of Key Opinion Leaders (KOLs) remains unchanged. The influence of KOLs continues to extend from clinical programs and medical education, to prescribing habits and payer access. Consequently, it's vital for biopharmaceutical organizations to effectively manage these important and often complex relationships through systems, processes, and procedures. Best Practices, LLC conducted this research to help organizations create and maintain a strategic KOL management system. In particular, this study examines the current most favored organizational structures for strategic Thought Leader management and engagement. This study also identifies innovative practices that are driving successful Thought Leader management at other organizations. KEY TOPICS Structuring Strategic Thought Leader Management and Engagement Administering Strategic Thought Leader Management and Engagement KEY METRICS Current & optimal strategic KOL management & engagement system structure Primary oversight function for strategic KOL management & engagement systems Optimal organizational structure for strategic KOL management & engagement Presence of separate KOL roles for strategy and relationships Job level for oversight role of strategic KOL management & engagement Executive sponsorship for strategic KOL management & engagement Administering a strategic KOL management & engagement system SAMPLE KEY FINDING Medical Affairs Leads Strategic TL Management: Medical affairs is the function that a majority of study participants rely on to oversee strategic KOL management. This reflects a long-time shift - driven largely by the regulatory environment - of KOL management moving out of marketing and into medical affairs. But as many organizations noted, it is not unusual for other functions to be involved in setting strategy for KOL interactions. METHODOLOGY Thirty-four TL management leaders from 29 biopharma and device organizations participated in the external field survey, and we interviewed 4 participants for in-depth insights

Strategic KOL Management: Coordination, Software and Thought Leader IdentificationThis document contains Metrics and Graphics.This document contains Metrics and Graphics.
Non-members: Click here to review a complimentary excerpt from "Strategic KOL Management: Coordination, Software and Thought Leader Identification" STUDY OVERVIEW In the face of changes in the regulatory and access landscape, pharmaceutical organizations can no longer afford to have multiple functions and regions blindly contacting the same Key Opinion Leader (KOL). For any number of reasons – efficiency and courtesy are two obvious ones – organizations should have a KOL management system that ensures coordinated interactions. An organization's CRM software clearly plays a role in this. Best Practices, LLC conducted this research to help organizations create and maintain a strategic KOL management system. In particular, this study examines current approaches to coordination, software and thought leader identification for a strategic KOL management system. This study provides an evidence-based understanding of current and evolving approaches to creating and maintaining an integrated, strategically-focused KOL management system. KEY TOPICS Coordinating and Communicating Strategic Thought Leader Management and Engagement Aligning Software Tools to Support Strategic Thought Leader Management and Engagement Identifying and Engaging Thought Leaders KEY METRICS Functional areas that conduct strategic KOL management activities (across indicated product lifecycle periods) Most effective approaches to coordination of KOL management activities Communication channels your organization uses to share best practices across the organization Frequency of nonfield-based strategic KOL management staff interactions with KOLs Software programs/systems utilized by your organization Do you utilize a system with a global line of sight for all KOL activities Involvement level of MSLs in KOL identification Importance rating of 8 KOL services KOL activities most valued by organization SAMPLE KEY FINDING Respondents recognized the importance having a platform for sharing learning/best practices among the staff involved in strategic KOL management. Almost half of respondents said they use quarterly in-person meetings while nearly a third utilize an online database/spreadsheet. METHODOLOGY Thirty-four TL management leaders from 29 biopharma and device organizations participated in the external field survey, and we interviewed 4 participants for in-depth insights

 


 
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