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Customer Service > Call Centers > Call Center Human Resources > Call Center Employee Satisfaction and Retention
Call Center Employee Satisfaction and Retention Research

Operating Today’s Call Center: Trends on Call Center Representatives 
This 28-slide PowerPoint presentation details metrics from 13 companies crossing several industries about today's call center representative... (ID 4389)
Companies Profiled: Citizens Bank of Canada, Nationwide Credit, Avnet, Express Scripts, more ...
Price: $834.95
Motorola Emphasizes Optimal Investment in Employee Development and Retention 
Plan for Career Development & Education Motorola believes strongly in the value of its investments in employee training and education... (ID 3376)
Companies Profiled: Motorola
Price: $9.95
GTE Directories: Spotlight on Employee Development and Retention 
Plan for Career Development & Education Provide Various Training Options to Meet Diverse Needs: Training for all GTE Directories employees emphasizes five key areas: leadership, management process, market leadership, technology and fiscal responsibility... (ID 3374)
Companies Profiled: Verizon
Price: $9.95
Empower Call Center Employees to Foster Individual Ownership, Teamwork, and Improved Overall Performance 
Practices in this document include: Assigning responsibilities to work groups to enable workers to foster individual ownership, team work and improved overall performance... (ID 3034)
Companies Profiled: Xerox, PM Company
Price: $9.95
Develop a Tiered Incentive Program to Recognize Various Levels of Outstanding Behavior 
Practices in this document include: Developing a tiered incentive program to recognize various levels of outstanding behavior... (ID 3013)
Companies Profiled: State Farm
Price: $9.95
Develop an Integrated Employee Opinion Process to Involve Employees 
The Survey Feedback Action (SFA) program represents an effective “closed-loop” system to ensure that employee opinion survey results are widely considered, communicated, and used for identifying weak managers, forging an alliance between frontline employees and management, and driving improvement actions... (ID 3000)
Companies Profiled: FedEx, State Farm
Price: $9.95
Develop Compensation Programs to Support Corporate Strategy 
Practices in this document include: Designing a compensation system to attract outstanding call center reps... (ID 2985)
Companies Profiled: T. Rowe Price, Fidelity Investments, Baxter, Saturn, more ...
Price: $9.95
Develop Integrated Recognition Programs to Support Corporate Strategy 
Practices in this document include: Designing broad-based reward and recognition programs to drive behavior and improve satisfaction & retention... (ID 2978)
Companies Profiled: T. Rowe Price, Toyota
Price: $9.95
Manage Call Centers to Maintain High Employee Morale in a Stringent Work Culture 
Fed Ex, like many other service-oriented companies, must manage its call centers within very strict guidelines... (ID 2971)
Companies Profiled: FedEx
Price: $9.95
Identify and Manage Key Drivers of Employee Satisfaction 
Practices in this document include: Identifying and manage key drivers of employee satisfaction... (ID 2963)
Companies Profiled: American Express
Price: $9.95
Employ Non-Financial Recognition Systems to Support Employee Retention & A Culture of Service Excellence 
Practices in this document include: Employing informal recognition programs that build corporate traditions and encourage performance excellence... (ID 2955)
Companies Profiled: Lucent Technologies, Saturn, Baxter, FedEx, more ...
Price: $9.95
FedEx Places People First in its Operating Strategy 
FedEx places People first in its operating strategy (People-Service-Profit) and supports this belief with consistent programs, benefits and communications... (ID 2535)
Companies Profiled: FedEx
Price: $9.95
Reward and Recognize Broadly and Strategically 
Recognition and performance programs enable companies to encourage achievement and to sustain a culture of customer focus and high employee involvement... (ID 0186)
Companies Profiled: AT&T, Verizon, FedEx, Ritz-Carlton, more ...
Price: $9.95

 


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