Best Practices, LLC Home
View Cart Search the Site About Best Practices, LLC Contact Best Practices, LLC
RESEARCH & CONSULTING BENCHMARKING REPORTS BEST PRACTICE DATABASE RESEARCH & ADVISORY SERVICES BEST PRACTICES EXCELLENCE SERVICES
Advanced Search
Wizards and Analytics Search
Simple Search
By Subject Area
Customer Service > Call Centers > Call Center Human Resources > Call Center Recruitment and Selection > Identifying Hiring Needs
Identifying Hiring Needs Research

Successful Hiring Strategies for Service-to-Sales Call Centers 
Non-members: Click here to sign-up for a complimentary tour of "Successful Hiring Strategies for Service-to-Sales Call Centers" Study Overview: Companies converting call centers from service-only to service-and-sales functions often discover they must find and tap new talent pools to successfully fill sales roles... (ID 4879)
Companies Profiled: Intuit, Fleet Bank, Vodafone, UMB, more ...
Price: $372.00
Format Your Training Program to Provide Maximum Time With Each New CSR 
Practices in this document include: Monitoring and managing the ratio of CSRs to team leaders to encourage coaching and feedback... (ID 3014)
Companies Profiled: State Farm
Price: $9.95

 


All contents copyright © 1999-2010 Best Practices, LLC 6350 Quadrangle Drive, Chapel Hill, NC 27517 USA (919) 403-0251.
Site Map | Please see our Terms and Conditions of Use and Privacy Policy.

This site is optimized for 4.0 and higher versions of Microsoft Internet Explorer and Netscape Navigator.
If you experience difficulties using our e-commerce system, please check your browser version and our FAQs.