Best Practices, LLC Home
View Cart Search the Site About Best Practices, LLC Contact Best Practices, LLC
RESEARCH & CONSULTING BENCHMARKING REPORTS BEST PRACTICE DATABASE RESEARCH & ADVISORY SERVICES BEST PRACTICES EXCELLENCE SERVICES
Advanced Search
Wizards and Analytics Search
Simple Search
By Subject Area
Customer Service > Call Centers > Call Center Human Resources > Call Center Recruitment and Selection > Recruitment and Selection Processes
Recruitment and Selection Processes Research

Creating and Sustaining a Winning Customer Experience in the Call Center: Meeting Proceedings 
Non-members: for a complimentary excerpt featuring this document, please click here... (ID 4887)
Companies Profiled: Hewlett-Packard, Hartford, eTalk, Fujitsu, more ...
Price: $500.00
Successful Hiring Strategies for Service-to-Sales Call Centers 
Non-members: Click here to sign-up for a complimentary tour of "Successful Hiring Strategies for Service-to-Sales Call Centers" Study Overview: Companies converting call centers from service-only to service-and-sales functions often discover they must find and tap new talent pools to successfully fill sales roles... (ID 4879)
Companies Profiled: Intuit, Fleet Bank, Vodafone, UMB, more ...
Price: $372.00
The Service-to-Sales Research Bundle 
To download a research excerpt of the findings available in this bundle, click here... (ID 4833)
Companies Profiled: Aliant Telecom, American Express, AT&T, Bank of America, more ...
Price: $2495.00
Employee Recruitment Research Bundle 
This research provides covers several critical aspects of employee recruitment, from the recruitment process design, to alignment with corporate goals, to ensuring support and tracking success... (ID 4530)
Companies Profiled: American Express, Ames Rubber, Anheuser-Busch, Baxter, more ...
Price: $124.95
Managing for High Performance in Service-to-Sales Initiatives 
Non-Members: To download the free summary available for "Managing for High Performance in Service to Sales," visit http://www3... (ID 4490)
Companies Profiled: Aliant Telecom, Carlson Leisure, Travelocity, Bank One, more ...
Price: $975.56
Process Development for Cross-Selling Excellence 
This 35-page document illustrates four models for implementing sales in service-focused call centers... (ID 4489)
Companies Profiled: Aliant Telecom, Carlson Leisure, Travelocity, Bank One, more ...
Price: $975.95
Training & Developing Employees for Service-to-Sales Roles 
This 29-page document illustrates how top companies reengineer their orientation and training systems to provide sales training to incumbent and new hire call center agents and supervisors... (ID 4488)
Companies Profiled: Aliant Telecom, Carlson Leisure, Travelocity, Bank One, more ...
Price: $923.95
Identifying, Recruiting & Cultivating Service-to-Sales Talent 
This 25-page document focuses on winning practices for selecting, winning and cultivating call center employees for sales ability... (ID 4487)
Companies Profiled: Carlson Leisure, Bank One, Travelocity, Bank of America, more ...
Price: $891.95
Match Recruitment and Selection Processes to Company Goals -- Part 2 
Create competency and background profiles for call center representative positions... (ID 3825)
Companies Profiled: Toyota, L.L. Bean
Price: $9.95
Manage the Call Center Recruitment Process to Attract and Retain Excellent Employees 
Practices in this document include: Developing ideal CSR profiles to hire candidates who match successful reps... (ID 3033)
Companies Profiled: At-A-Glance, Boeing, Atapco, Fellowes
Price: $9.95
Match Recruitment and Selection Processes to Company Goals -- Part 1 
Practices in this document include: Employing a staged selection process that screens applicants in subsequent steps to select the best candidates... (ID 2976)
Companies Profiled: T. Rowe Price, Lucent Technologies, Baxter, FedEx, more ...
Price: $9.95

 


All contents copyright © 1999-2010 Best Practices, LLC 6350 Quadrangle Drive, Chapel Hill, NC 27517 USA (919) 403-0251.
Site Map | Please see our Terms and Conditions of Use and Privacy Policy.

This site is optimized for 4.0 and higher versions of Microsoft Internet Explorer and Netscape Navigator.
If you experience difficulties using our e-commerce system, please check your browser version and our FAQs.