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Customer Service > Call Centers > Call Center Human Resources > Call Center Training and Development > Competency Development
Competency Development Research

Creating and Sustaining a Winning Customer Experience in the Call Center: Meeting Proceedings 
Non-members: for a complimentary excerpt featuring this document, please click here... (ID 4887)
Companies Profiled: Hewlett-Packard, Hartford, eTalk, Fujitsu, more ...
Price: $500.00
Managing Contact Center Reps for Maximum Productivity Research Bundle 
Non-Members: To view an excerpt of this bundle, click here... (ID 4818)
Companies Profiled: ADC, American Express, AmeriCredit, Aramark, more ...
Price: $1849.95
Driving Sales through Customer Service: Meeting Proceedings 
OVERVIEW Change is inevitable... (ID 4625)
Companies Profiled: Sprint, Lands' End, Federated Department Stores, Dow Corning, more ...
Price: $500.00
Developing and Retaining Call Center Service Professionals 
This report explores in detail how several top-performing companies hire, train and prevent turnover among call center customer service employees... (ID 4365)
Companies Profiled: FedEx, Citigroup, Saturn, Merck, more ...
Price: $378.95
Employ Value-Added Service Enhancements to Retain Customers 
Practices in this document include: Empowering service reps to put cases on the "Fast Track" to satisfy and retain customers... (ID 3025)
Companies Profiled: FedEx
Price: $9.95
Design Career Paths, Performance Measures to Nurture Key Competencies Required for Job Success 
American Express has developed an integrated career development and training path that is anchored on cultivating employee competencies... (ID 2964)
Companies Profiled: American Express
Price: $18.95
FedEx Places People First in its Operating Strategy 
FedEx places People first in its operating strategy (People-Service-Profit) and supports this belief with consistent programs, benefits and communications... (ID 2535)
Companies Profiled: FedEx
Price: $9.95
Formulate Both Short-Term and Long-Term Goals to Facilitate Human Resources Excellence 
This document looks at AT&T's human resources management process... (ID 0160)
Companies Profiled: AT&T
Price: $9.95

 


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