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Customer Service > Call Centers > Leadership and Communication
Leadership and Communication Research

Optimizing Call Center Performance: Examining the Role, Characteristics and Impact of Frontline Managers in Driving Productivity and Growth 
Non-members: Click here to sign-up for a complimentary tour of "Optimizing Call Center Performance: Examining the Role, Characteristics and Impact o... (ID 4954)
Companies Profiled: Accident Fund, Bank of America, Becton Dickinson, Boeing, more ...
Price: $2300.00
Creating and Sustaining a Winning Customer Experience in the Call Center: Meeting Proceedings 
Non-members: for a complimentary excerpt featuring this document, please click here... (ID 4887)
Companies Profiled: Hewlett-Packard, Hartford, eTalk, Fujitsu, more ...
Price: $500.00
Transformational Leadership in Managing Service-To-Sales Conversions in Call Centers 
Non-members: Click here to sign-up for a complimentary tour of "Transformational Leadership in Managing Service-To-Sales Conversions in Call Centers... (ID 4853)
Companies Profiled: Intuit, Fleet Bank, Vodafone, UMB, more ...
Price: $682.00
Driving Sales through Customer Service: Meeting Proceedings 
OVERVIEW Change is inevitable... (ID 4625)
Companies Profiled: Sprint, Lands' End, Federated Department Stores, Dow Corning, more ...
Price: $500.00
Capturing and Using Customer Insights: Survey Results 
This 62-slide presentation reveals the survey results of 57 companies across the world on how they capture and use customer insights... (ID 4437)
Companies Profiled: 3M, Appleseeds, Inc., Aliant Telecom, more ...
Price: $574.95
Customer Satisfaction Metrics 
Non-members: Click here to sign-up for a complimentary tour of "Customer Satisfaction Metrics" This document contains analysis of how world-class or... (ID 4395)
Companies Profiled: Brooks-PRI Automation, Blackbaud, Cisco Systems, Honeywell, more ...
Price: $574.95

 


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