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Customer Service > Customer Loyalty Management > After Sales Service and Support
After Sales Service and Support Research

Best Practices for Customer-Focused Software Quality Assurance 
Non-members: Click here to download a complimentary excerpt of "Best Practices for Customer-Focused Software Quality Assurance" STUDY OVERVIEW Superi... (ID 5024)
Companies Profiled: Motorola, Figure Retail Systems, BCS Information Systems, KLA Tencor, more ...
Price: $1600.00   Free Excerpt Available
Customer Service Research Bundle 
NonMembers: Click on the following link to download a Complimentary Excerpt of the findings available in the Customer Service Research Bundle: http://www3... (ID 4508)
Companies Profiled: 3M, Aliant Telecom, American Airlines, Appleseeds, more ...
Price: $1329.95
Provide an Integrated After Sales Support Process to Manage Customer Loyalty 
Practices in this document include: Informing customers about the status of issue investigations to communicate your dedication to customer service... (ID 3044)
Companies Profiled: Compaq, Quality Park, FiberMark, C-Line
Price: $18.95
Employ Value-Added Service Enhancements to Retain Customers 
Practices in this document include: Empowering service reps to put cases on the "Fast Track" to satisfy and retain customers... (ID 3025)
Companies Profiled: FedEx
Price: $9.95
Integrate Customer Loyalty Efforts to Ensure that Key Customers are Retained 
Practices in this document include: Providing enough capacity to meet peak demand to ensure customers are satisfied during critical interactions... (ID 2987)
Companies Profiled: Fidelity Investments
Price: $9.95

 


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