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Customer Service > Customer Loyalty Management > Customer Communication and Complaint Management > Customer Communications > Communication Mediums
Communication Mediums Research

Fostering Customer Loyalty via the Internet -- Part 2 
Utilize creative design to present information that both educates and entertains consumers. Merck’s Health Infopark section demonstrates both depth and breadth of content and creative design... (ID 3602)
Companies Profiled: Merck, Sanofi-aventis, Roche, Pharmacia, more ...
Price: $9.95
Fostering Customer Loyalty via the Internet -- Part 1 
Provide educational guidance to build relationships with future customers... (ID 3601)
Companies Profiled: Pfizer, Eli Lilly, GlaxoSmithKline, Merck, more ...
Price: $9.95
Integrate Technology Systems to Enhance Information Processing (1997) 
Best Practices, LLC undertook a multi-industry study to explore Integrated Customer Service in companies that have demonstrated effective operating practices and winning strategies in this area... (ID 2695)
Companies Profiled: DaimlerChrysler, Massachusetts General Hospital, Public Employees' Retirement Association, HFS Mobility Services, more ...
Price: $9.95

 


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