Best Practices, LLC Home
View Cart Search the Site Contact Best Practices, LLC Press Room of Best Practices, LLC
ABOUT US RESEARCH & CONSULTING BENCHMARKING REPORTS BEST PRACTICE DATABASE RESEARCH & ADVISORY SERVICES BEST PRACTICES EXCELLENCE SERVICES
Advanced Search
Wizards and Analytics Search
Simple Search
By Subject Area
Customer Service > Customer Relationship Management > CRM Management
CRM Management Research

Countdown to Customer Focus: A Step-By-Step Guide to CRM Implementation 
Non-members: Click here to review a complimentary excerpt from "Countdown to Customer Focus: A Step-By-Step Guide to CRM Implementation" Master, step... (ID 5173)
Companies Profiled: AAA, Sanofi-aventis, AAR Corp., AT&T, more ...
Price: $3196.00   Free Excerpt Available
Structuring, Staffing and Managing Telesales Functions for Optimal Effectiveness 
Non-members: for a complimentary excerpt featuring this document, please click here... (ID 4940)
Companies Profiled: Dow Corning, Dresser-Rand, DuPont, Eli Lilly and Company, more ...
Price: $992.00
Benchmarks for Excellence in Account Management 
Non-members: Click here to review a complimentary excerpt from "Benchmarks for Excellence in Account Management" Study Overview In today’s fast chang... (ID 4714)
Companies Profiled: Abbott Laboratories, Baxter Healthcare, Boston Scientific, CenterStone Technologies, more ...
Price: $1362.00
Customer Relations Management Research Bundle 
This research provides critical insight for effective customer relationship management... (ID 4514)
Companies Profiled: AAA, Sanofi-aventis, AAR Corp., Boeing, more ...
Price: $465.00
Benchmarking Effective Escalated Complaint Processes 
This document contains an analysis of how world-class organizations handle the escalated complaint process... (ID 4401)
Companies Profiled: FedEx, GMD, AAA Fair Credit Foundation, AGCC, more ...
Price: $574.95
Long-Term CRM Success: Managing Expectations 
Global teams focused on improving customer relationships often develop high-level initiatives that risk complications and failure on the individual country level... (ID 4243)
Companies Profiled: Sanofi-aventis, Eli Lilly, U.S. Department of Veteran's Affairs
Price: $34.95
CRM Structure: Establish Customer Advisory Boards 
Customer advisory boards and councils are critical to maintaining customer focus when setting strategy and planning activities... (ID 4239)
Companies Profiled: Sanofi-aventis, U.S. Department of Veteran's Affairs
Price: $9.95
Long-Term CRM Success: Employee Incentives 
Companies that compensate employees relative to their overall customer satisfaction levels emphasize the importance of providing world-class customer service throughout the entire organization... (ID 4238)
Companies Profiled: PSEG, U.S. Department of Veteran's Affairs, AT&T, Harris Corporation
Price: $9.95
Long-Term CRM Success: Knowledge Management 
As companies seek to expand their CRM and Internet strategies, they must use the strategies of knowledge management to drive their efforts... (ID 4237)
Companies Profiled: Skandia, Xerox
Price: $27.95
CRM Management: Appoint a CRM Champion 
Companies with exceptional customer loyalty share a common denominator: Customer-focused cultures inspired by dedicated leaders, who affirm customer-orientation as a fundamental operating value... (ID 4222)
Companies Profiled: PSEG, AAA, Lands' End, U.S. Department of Veteran's Affairs
Price: $9.95
CRM Implementation: Testing the System 
Practices in this document include: Testing new systems on a pilot group of customers before complete implementation to guide programs and minimize mistakes... (ID 4220)
Companies Profiled: Lands' End, Sanofi-aventis
Price: $22.95
CRM Implementation: Building Buy-In 
Practices in this document focus on tactics for building buy-in for CRM initiatives... (ID 4219)
Companies Profiled: Lands' End, Sanofi-aventis
Price: $22.95
CRM Management: Creating a Cross-Functional Approach 
Practices in this document include: Developing a global, cross-functional team to build customer-focused initiatives and buy-in across all business units... (ID 4218)
Companies Profiled: Eli Lilly, Sanofi-aventis, PSEG
Price: $9.95
CRM Management: Balancing Local Implementation with Global Operations 
Implementing a CRM initiative within a global organization presents many challenges – language and cultural barriers, subtle market differences, inconsistent systems and divergent methodologies... (ID 4217)
Companies Profiled: Eli Lilly
Price: $9.95

 


All contents copyright © 1999-2012 Best Practices, LLC 6350 Quadrangle Drive, Chapel Hill, NC 27517 USA (919) 403-0251.
Site Map | Please see our Terms and Conditions of Use and Privacy Policy.

This site is optimized for 4.0 and higher versions of Microsoft Internet Explorer and Netscape Navigator.
If you experience difficulties using our e-commerce system, please check your browser version and our FAQs.