Best Practices, LLC Home
View Cart Search the Site Contact Best Practices, LLC Press Room of Best Practices, LLC
ABOUT US RESEARCH & CONSULTING BENCHMARKING REPORTS BEST PRACTICE DATABASE RESEARCH & ADVISORY SERVICES BEST PRACTICES EXCELLENCE SERVICES
Advanced Search
Wizards and Analytics Search
Simple Search
By Subject Area
Customer Service > Customer Relationship Management > CRM Strategy
CRM Strategy Research

Countdown to Customer Focus: A Step-By-Step Guide to CRM Implementation 
Non-members: Click here to review a complimentary excerpt from "Countdown to Customer Focus: A Step-By-Step Guide to CRM Implementation" Master, step... (ID 5173)
Companies Profiled: AAA, Sanofi-aventis, AAR Corp., AT&T, more ...
Price: $3196.00   Free Excerpt Available
In Search of Operational Excellence: Key Findings for Retail Financial Services Companies 
Non-members: Click here to sign-up for a complimentary tour of "In Search of Operational Excellence: Key Findings for Retail Financial Services Comp... (ID 4867)
Companies Profiled: Royal Bank of Canada, Scotiabank, Butterfield Bank, City of Bridgetown Co-Op Credit Union, more ...
Price: $85.00
Customer Insights for Action and Profit: Meeting Proceedings 
Non-members: Click here to download a complimentary excerpt of "Customer Insights for Action and Profit: Meeting Proceedings" The May 2003 Conferenc... (ID 4758)
Companies Profiled: Concentra, Nationwide Insurance, Hewlett-Packard, Best Practices LLC, more ...
Price: $500.00
Benchmarks for Excellence in Account Management 
Non-members: Click here to review a complimentary excerpt from "Benchmarks for Excellence in Account Management" Study Overview In today’s fast chang... (ID 4714)
Companies Profiled: Abbott Laboratories, Baxter Healthcare, Boston Scientific, CenterStone Technologies, more ...
Price: $1362.00
Customer Relations Management Research Bundle 
This research provides critical insight for effective customer relationship management... (ID 4514)
Companies Profiled: AAA, Sanofi-aventis, AAR Corp., Boeing, more ...
Price: $465.00
Long-Term CRM Success: An Overview 
This document provides a high-level overview of the long-term approach to measuring CRM success... (ID 4232)
Companies Profiled: AAR Corp., Sanofi-aventis, AAA, Boeing, more ...
Price: $34.95
CRM Implementation Road Map: Part 4 -- Continuous Improvement 
This is the fourth chapter in an executive workbook that outlines the key milestones of a successful CRM implementation... (ID 4226)
Companies Profiled: AAR Corp., Sanofi-aventis, AAA, Boeing, more ...
Price: $111.95
CRM Implementation Road Map: Part 3 -- Global Rollout 
This is the third chapter in an executive workbook that outlines the key milestones of a successful CRM implementation... (ID 4225)
Companies Profiled: AAR Corp., Sanofi-aventis, AAA, Boeing, more ...
Price: $111.95
CRM Implementation Road Map: Part 2 -- Pilot Programs 
This is the second chapter in an executive workbook that outlines the key milestones of a successful CRM implementation... (ID 4224)
Companies Profiled: AAR Corp., Sanofi-aventis, AAA, Boeing, more ...
Price: $111.95
CRM Implementation Road Map: Part 1 -- Strategic Planning 
This is the first chapter in an executive workbook that outlines the key milestones of a successful CRM implementation... (ID 4223)
Companies Profiled: AAR Corp., Sanofi-aventis, AAA, Boeing, more ...
Price: $111.95
CRM Strategy: Setting Goals 
This document contains practices related to using internal company and external customer feedback when setting CRM goals... (ID 4216)
Companies Profiled: AAA, Sanofi-aventis, U.S. Department of Veteran's Affairs
Price: $27.95
CRM Strategy Development: Communicating to Employees 
Practices in this document include: Developing a strategy guide to communicate CRM objectives throughout the organization... (ID 4215)
Companies Profiled: AAA, Sanofi-aventis, Lands' End
Price: $29.95

 


All contents copyright © 1999-2012 Best Practices, LLC 6350 Quadrangle Drive, Chapel Hill, NC 27517 USA (919) 403-0251.
Site Map | Please see our Terms and Conditions of Use and Privacy Policy.

This site is optimized for 4.0 and higher versions of Microsoft Internet Explorer and Netscape Navigator.
If you experience difficulties using our e-commerce system, please check your browser version and our FAQs.