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Customer Service > Customer Relationship Management > Performance Measurement
Performance Measurement Research

Capturing the Voice of the Customer: Processes, Practices and Performance 
Non-members: Click here to sign-up for a complimentary tour of "Capturing the Voice of the Customer: Processes, Practices and Performance" This 29-... (ID 4519)
Companies Profiled: Accenture, GE Aircraft Engines, Reliant Energy, Amylum Iberica SA, more ...
Price: $824.95
Supply Chain Excellence Research Bundle: Peak Productivity and Profitability 
NonMembers: Click here to download a complimentary research excerpt: http://www3... (ID 4515)
Companies Profiled: AlliedSignal, AT&T, Corning Telecom, DaimlerChrysler, more ...
Price: $1567.00
Corporate Libraries Research Bundle 
Even though corporate libraries can be an invaluable resource for information, they are frequently targeted by company budget cuts... (ID 4491)
Companies Profiled: Abbott Laboratories, Becton Dickinson, Alcatel, Alliance Pipeline, more ...
Price: $1810.00
Measuring Order-to-Cash (OTC) Cycle Times to Enhance Customer Service 
This document contains an analysis the operational tactics companies use to measure order-to-cash processes... (ID 4404)
Companies Profiled: Eastman Kodak, VIP INDUSTRIES LTD, Saint-Gobain, S.C. JOHNSON & SON, more ...
Price: $574.95
Customer Satisfaction Metrics 
Non-members: Click here to sign-up for a complimentary tour of "Customer Satisfaction Metrics" This document contains analysis of how world-class or... (ID 4395)
Companies Profiled: Brooks-PRI Automation, Blackbaud, Cisco Systems, Honeywell, more ...
Price: $574.95
CRM Performance Measurement: Tracking Client Satisfaction 
Once a company has implemented the CRM technology, it sometimes struggles with the best way to determine an accurate return on the investment... (ID 4242)
Companies Profiled: PSEG, U.S. Department of Veteran's Affairs
Price: $25.95
CRM Performance Measurement: Tailoring Metrics to Key Stakeholders 
Developing and tracking CRM performance metrics is perhaps one of the most difficult, yet critical stages of building a CRM program... (ID 4241)
Companies Profiled: Lands' End, U.S. Department of Veteran's Affairs
Price: $25.95
CRM Performance Measurement: Create a Customer Value Index 
A key goal of customer relationship management is to develop a clear picture of the products and services customers use over time... (ID 4240)
Companies Profiled: AAA, Eli Lilly
Price: $22.95

 


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