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Customer Service > Customer Service Measurement > Customer Satisfaction Management > Surveys > Mystery Shopper
Mystery Shopper Research

Ensure Consistency in Mystery Shopping 
The recording of mystery shopping experiences is not uncommon... (ID 2424)
Companies Profiled: telecommunications company
Price: $9.95
Develop and Test Survey Instruments and Other Quality Assurance Tools 
Practices in this document include: Developing a measurement instrument that is in line with the objectives of the program... (ID 2423)
Companies Profiled: Telecommunications company
Price: $9.95
Apply Mystery Shopping Methods to Monitor Call Center and On-Premise Selling 
This document covers the use of mystery shopping for call centers and on-premise selling as well as tactics for screening and selecting mystery shoppers... (ID 2421)
Companies Profiled: Telecommunications company
Price: $18.95
Establish Goals and Employee Awareness in the Mystery Shopping Program 
While many businesses are using mystery shoppers to identify and root out poor employees, those that are more successful use the programs as reward, incentive, or improvement mechanisms... (ID 2420)
Companies Profiled: Telecommunications company
Price: $9.95

 


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