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Customer Service > Customer Service Strategies and Culture > Customer Service Culture
Customer Service Culture Research

Achieving Customer Service Excellence in High-Demand Hotel Service Environments 
Non-members: Click here to sign-up for a complimentary tour of "Achieving Customer Service Excellence in High-Demand Hotel Service Environments" St... (ID 4860)
Companies Profiled: The House Hotel, Colony Club Hotel, The New EdgeWater Hotel, Crystal Cove Hotel, more ...
Price: $406.15
Business Process Management and Improvement Research Bundle 
Effective process management and process improvement enables superior performance and efficiency... (ID 4538)
Companies Profiled: Bank of America, Boeing, Corning, Department of Veteran's Affairs, more ...
Price: $1233.00
Capturing Practices that Delight Customers 
NonMembers: Click here to download a complimentary research excerpt from Capturing Practices that Delight Customers... (ID 4411)
Companies Profiled: American Airlines, James A. Haley Veterans Hospital, Arrow Electronics, Standard Register Company, more ...
Price: $824.95
Creating Value through People, Process & Technology 
At the fourth quarterly meeting in San Antonio, GBC members and guests discussed success stories and best practices in creating value through people, process and technology... (ID 4366)
Companies Profiled: Texas Instruments, Gale Consulting, Cisco Systems, FedEx, more ...
Price: $249.95
Develop an Integrated Approach to Process Management 
Top companies develop integrated approaches to process management... (ID 3364)
Companies Profiled: Motorola, FedEx, Corning, Saturn, more ...
Price: $9.95
Link Employee Compensation and Reward to Customer Satisfaction 
Align incentive compensation systems to support the key elements and drivers of daily operating performance... (ID 3354)
Companies Profiled: Xerox, IBM
Price: $9.95
Build a Strong Corporate Culture by Closely Linking all Levels of the Organization 
Practices in this document include: Involving senior leadership in the communication of direction and culture to employees... (ID 2994)
Companies Profiled: Lucent Technologies, FedEx
Price: $9.95
Emphasize Customer Loyalty and Retention through Service 
Practices in this document include: Reflecting customer segmentation strategies in the service delivery system and service levels design... (ID 2966)
Companies Profiled: American Express, Baxter
Price: $9.95

 


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