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Customer Service > Customer Service Strategies and Culture > Delivering Service
Delivering Service Research

Achieving Customer Service Excellence in High-Demand Hotel Service Environments 
Non-members: Click here to sign-up for a complimentary tour of "Achieving Customer Service Excellence in High-Demand Hotel Service Environments" St... (ID 4860)
Companies Profiled: The House Hotel, Colony Club Hotel, The New EdgeWater Hotel, Crystal Cove Hotel, more ...
Price: $406.15
Customer Service Research Bundle 
NonMembers: Click on the following link to download a Complimentary Excerpt of the findings available in the Customer Service Research Bundle: http://www3... (ID 4508)
Companies Profiled: 3M, Aliant Telecom, American Airlines, Appleseeds, more ...
Price: $1329.95
Capturing Practices that Delight Customers 
NonMembers: Click here to download a complimentary research excerpt from Capturing Practices that Delight Customers... (ID 4411)
Companies Profiled: American Airlines, James A. Haley Veterans Hospital, Arrow Electronics, Standard Register Company, more ...
Price: $824.95
Measuring Order-to-Cash (OTC) Cycle Times to Enhance Customer Service 
This document contains an analysis the operational tactics companies use to measure order-to-cash processes... (ID 4404)
Companies Profiled: Eastman Kodak, VIP INDUSTRIES LTD, Saint-Gobain, S.C. JOHNSON & SON, more ...
Price: $574.95
Benchmarking Effective Escalated Complaint Processes 
This document contains an analysis of how world-class organizations handle the escalated complaint process... (ID 4401)
Companies Profiled: FedEx, GMD, AAA Fair Credit Foundation, AGCC, more ...
Price: $574.95
Enhancing Customer Support by Measuring and Managing Repair Operations 
This document contains analysis of how companies measure and manage repair operations to enhance customer support... (ID 4394)
Companies Profiled: Cisco Systems, Eastman Kodak, Hewlett-Packard, MetLife, more ...
Price: $824.95
Operating Today’s Call Center: Trends on Call Center Representatives 
This 28-slide PowerPoint presentation details metrics from 13 companies crossing several industries about today's call center representative... (ID 4389)
Companies Profiled: Citizens Bank of Canada, Nationwide Credit, Avnet, Express Scripts, more ...
Price: $834.95
Updating Customers on Order Progress: Using Communication to Increase Customer Satisfaction 
Successful companies recognize the importance of providing effective communication regarding service delivery to maintain customer satisfaction... (ID 4323)
Companies Profiled: AT&T, APA Optics, Florida Power & Light, eircom Business Systems, more ...
Price: $824.95
Continuously Manage Costs -- Part 4d -- Reduce and Prevent Fraud 
Maintain a phone fraud prevention center to provide rapid response to cellular fraud... (ID 3723)
Companies Profiled: Verizon, Visa, Los Angeles Cellular Telephone Company, AT&T
Price: $9.95
Managing Service Delivery 
Contact customers to verify on-time and proper delivery of new service... (ID 2700)
Companies Profiled: The Daily Oklahoman, Richmond Times-Dispatch, FedEx, Xerox, more ...
Price: $9.95
Provide Customers with Rapid Feedback with Respect to Administrative Processing and/or the Implementation of a Particular Action 
Best Practices, LLC undertook a multi-industry study to explore Integrated Customer Service in companies that have demonstrated effective operating practices and winning strategies in this area... (ID 2689)
Companies Profiled: DaimlerChrysler, Massachusetts General Hospital, Public Employees' Retirement Association, HFS Mobility Services, more ...
Price: $9.95
Simplify the Resolution Process for Incomplete Forms 
Best Practices, LLC undertook a multi-industry study to explore Integrated Customer Service in companies that have demonstrated effective operating practices and winning strategies in this area... (ID 2688)
Companies Profiled: DaimlerChrysler, Massachusetts General Hospital, Public Employees' Retirement Association, HFS Mobility Services, more ...
Price: $9.95
Take the Leadership Role in Customer Follow-Up to Deliver Service Excellence through Assistance and Other Services 
Best Practices, LLC undertook a multi-industry study to explore Integrated Customer Service in companies that have demonstrated effective operating practices and winning strategies in this area... (ID 2687)
Companies Profiled: DaimlerChrysler, Massachusetts General Hospital, Public Employees' Retirement Association, HFS Mobility Services, more ...
Price: $9.95
Require Third-Party Signatures for Approval to Process Some/All Transactions 
Best Practices, LLC undertook a multi-industry study to explore Integrated Customer Service in companies that have demonstrated effective operating practices and winning strategies in this area... (ID 2684)
Companies Profiled: DaimlerChrysler, Massachusetts General Hospital, Public Employees' Retirement Association, HFS Mobility Services, more ...
Price: $9.95
Differentiate Required Signature Types with Respect to Form Type, Action, and/or Request 
In 1997, Best Practices, LLC undertook a multi-industry study to explore Integrated Customer Service in companies that have demonstrated effective o... (ID 2683)
Companies Profiled: DaimlerChrysler, Massachusetts General Hospital, Public Employees' Retirement Association, HFS Mobility Services, more ...
Price: $9.95
Regularly Monitor the Effectiveness of the Recommendations Given to Customers 
Best Practices, LLC undertook a multi-industry study to explore Integrated Customer Service in companies that have demonstrated effective operating practices and winning strategies in this area... (ID 2635)
Companies Profiled: DaimlerChrysler, Massachusetts General Hospital, Public Employees' Retirement Association, HFS Mobility Services, more ...
Price: $9.95
Measure and Monitor the Knowledge Level of Customer Service, Counseling and Sales Staff to Drive Continuous Improvement 
Best Practices, LLC undertook a multi-industry study to explore Integrated Customer Service in companies that have demonstrated effective operating practices and winning strategies in this area... (ID 2634)
Companies Profiled: DaimlerChrysler, Massachusetts General Hospital, Public Employees' Retirement Association, HFS Mobility Services, more ...
Price: $9.95
Develop Multiple Approaches to Train Each Specialized Sales and Service Group 
Best Practices, LLC undertook a multi-industry study to explore Integrated Customer Service in companies that have demonstrated effective operating practices and winning strategies in this area... (ID 2633)
Companies Profiled: DaimlerChrysler, Massachusetts General Hospital, Public Employees' Retirement Association, HFS Mobility Services, more ...
Price: $9.95
Provide After Sales Service and Support by Developing Relationships 
Practices in this document include: Providing a satisfying buying experience... (ID 2530)
Companies Profiled: Saturn
Price: $9.95
Provide Service Reps Easy Access To Information To Increase Customer Service and Overall Efficiency 
USAA makes extended use of customer information for their service targeting and segmentation... (ID 1759)
Companies Profiled: USAA
Price: $9.95

 


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