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Customer Service > Call Centers > Corporate Profiles
Corporate Profiles Research

"Best of the Best" Compilation of Customer Satisfaction Case Studies: Meeting Proceedings 
Non-Members: To download a complimentary excerpt of this study, click here... (ID 4842)
Companies Profiled: Dow Chemical, Ben & Jerry's, Texas Instruments, Gale Consulting, more ...
Price: $1499.00
Xerox Call Center Site Visit 
The Origin of Xerox Channels Group The company whose name is synonymous with copying is also the only company in the world to have won the three most... (ID 3053)
Companies Profiled: Xerox
Price: FREE
L.L. Bean Customer Service Center Process Design 
L... (ID 3018)
Companies Profiled: L.L. Bean
Price: $9.95
Process Design of State Farm's Customer Response Center 
Practices in this document include: Employing popup information to enhance customer service... (ID 3011)
Companies Profiled: State Farm
Price: $9.95
Overview of Lucent Technologies' Customer Care Center 
Lucent Technologies was created in the 1996 AT&T spinoff which also gave birth to NCR Corporation... (ID 2990)
Companies Profiled: Lucent Technologies
Price: $9.95
Overview of T. Rowe Price Call Center 
T... (ID 2973)
Companies Profiled: T. Rowe Price
Price: $9.95
Overview of the American Express Service Center 
American Express Company is a global travel, financial, and network services provider... (ID 2958)
Companies Profiled: American Express
Price: $9.95
Overview of Saturn's Customer Assistance Center 
This document provides an overview of employee staffing and delineates the procedures for handling customer assistance at the Saturn Customer Assistance Center, located in Spring Hill, Tennessee... (ID 2950)
Companies Profiled: Saturn
Price: $9.95

 


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