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Customer Service > Customer Relationship Management > Communication
Communication Research

Customer Relations Management Research Bundle 
This research provides critical insight for effective customer relationship management... (ID 4514)
Companies Profiled: AAA, Sanofi-aventis, AAR Corp., Boeing, more ...
Price: $465.00
Building Employee Buy-In for CRM 
This document includes the following practices: Communicating key customer-focused initiatives from the top of the company down to front-line employees to generate company-wide CRM support... (ID 4234)
Companies Profiled: Eli Lilly, Lands' End
Price: $25.95
Communicating CRM Messages to Employees 
This document includes the following practices: Developing a formal CRM communication plan to ensure consistency in message delivery and results measurement... (ID 4233)
Companies Profiled: Sanofi-aventis, Eli Lilly, Lands' End
Price: $34.95

 


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