Best Practices, LLC Home
View Cart Search the Site Contact Best Practices, LLC Press Room of Best Practices, LLC
ABOUT US RESEARCH & CONSULTING BENCHMARKING REPORTS BEST PRACTICE DATABASE RESEARCH & ADVISORY SERVICES BEST PRACTICES EXCELLENCE SERVICES
Advanced Search
Wizards and Analytics Search
Simple Search
By Subject Area
Customer Service > Customer Service Measurement > Customer Satisfaction Management > Customer Needs
Customer Needs Research

Using Performance Metrics and Voice of the Customer Data To Improve Customer Satisfaction in Call Centers 
Non-members: Click here to sign-up for a complimentary tour of "Using Performance Metrics and Voice of the Customer Data To Improve Customer Satisfaction in Call Centers" STUDY OVERVIEW Many call centers face the challenge of successfully increasing efficiencies in their call center processes with the goal of higher customer satisfaction... (ID 4934)
Companies Profiled: Accident Fund Company, FreshDirect, ASMC, American Electric Power, more ...
Price: $1182.00
Achieving Customer Service Excellence in High-Demand Hotel Service Environments 
Non-members: Click here to sign-up for a complimentary tour of "Achieving Customer Service Excellence in High-Demand Hotel Service Environments" Study Overview Customer service is the single most important element for the operational and financial success of hotels and resorts... (ID 4860)
Companies Profiled: The House Hotel, Colony Club Hotel, The New EdgeWater Hotel, Crystal Cove Hotel, more ...
Price: $406.15
Customer Insights for Action and Profit: Meeting Proceedings 
Non-members: Click here to download a complimentary excerpt of "Customer Insights for Action and Profit: Meeting Proceedings" The May 2003 Conference Customer Insights for Action and Profit generated great discussion and substantive sharing... (ID 4758)
Companies Profiled: Concentra, Nationwide Insurance, Hewlett-Packard, Best Practices LLC, more ...
Price: $500.00
Customer Satisfaction Measurements in the Financial Services Industry 
Based on a survey of eight leading financial service organizations, this 20-page slide presentation examines how companies use and value customer satisfaction measurements... (ID 4542)
Companies Profiled: Wachovia, US Bank, Washington Mutual, JP Morgan Chase, more ...
Price: $604.95
Capturing information about customer needs and wants -- Part 3 
This document includes the following practices: 1) conducting research on product and service utilization to understand customer 2) Making customer information actionable and accessible to front-line employees... (ID 3872)
Companies Profiled: Citigroup, IBM, Wells Fargo
Price: $9.95
Capturing information about customer needs and wants -- Part 1 
AT&T Universal Card Services (now a part of Citigroup) has formalized a Customer “Listening Post” team to manage and integrate customer information into its business processes... (ID 3771)
Companies Profiled: AT&T UCS
Price: $9.95
Capture Customer Needs -- Part 2 
Different customer segments have different sets of needs and wants... (ID 3345)
Companies Profiled: Xerox, Citigroup, Fidelity Investments, Eastman Chemical
Price: FREE
Capture Customer Needs -- Part 1 
Employ multiple “listening posts” to capture customer needs... (ID 3344)
Companies Profiled: AT&T, Citigroup, Fidelity Investments
Price: $9.95
Utilize Surveys to Regularly Review and Ensure Customer Satisfaction 
Practices in this document include: Utilizing surveys to regularly review and ensure customer satisfaction... (ID 3041)
Companies Profiled: Unilever, Xerox
Price: $9.95
Capturing Information About Customer Needs and Wants -- Part 2 
Practices in this document include: Capturing and maintain comprehensive customer profiles to target sales efforts and provide excellent service... (ID 2696)
Companies Profiled: AT&T, Xerox, USAA, Staples, more ...
Price: $9.95

 


All contents copyright © 1999-2012 Best Practices, LLC 6350 Quadrangle Drive, Chapel Hill, NC 27517 USA (919) 403-0251.
Site Map | Please see our Terms and Conditions of Use and Privacy Policy.

This site is optimized for 4.0 and higher versions of Microsoft Internet Explorer and Netscape Navigator.
If you experience difficulties using our e-commerce system, please check your browser version and our FAQs.