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Customer Service > Customer Service Measurement > The Balanced Scorecard
The Balanced Scorecard Research

Additional Sample Balanced Scorecards 
Best Practices LLC conducted a study of 14 world-class companies renowned for their implementation of the balanced scorecard... (ID 3363)
Companies Profiled: American Express, Exxon Mobil, USDOT, Kaiser Permanente
Price: $9.95
Develop a Balanced Scorecard of Performance Measures to Drive Corporate Excellence 
The Balanced Scorecard of performance measures, developed by Harvard professor Robert Kaplan and consultant David Norton, illustrates the idea that “what gets measured is what gets managed... (ID 3360)
Companies Profiled: over 50
Price: $9.95

 


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