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Human Resources > Call Center Human Resources > Call Center Employee Satisfaction and Retention
Call Center Employee Satisfaction and Retention Research

Achieving Service-to-Sales Call Center Business Goals with Performance Measurement Systems 
Non-members: for a complimentary excerpt featuring this document, please click here... (ID 4854)
Companies Profiled: Intuit, Fleet Bank, Vodafone, UMB, more ...
Price: $993.00
Quality and Cost-cutting Breakthroughs: Meeting Proceedings 
Non-members: Click here to download a complimentary excerpt of "Quality and Cost-cutting Breakthroughs: Meeting Proceedings" This document provides ... (ID 4844)
Companies Profiled: Hewlett-Packard, Texas Instruments, Titan, Productivity Press, more ...
Price: $569.95
Rewarding Contact Center Employees: Frequency and Effectiveness of Recognition Programs 
NonMembers: Download a complimentary excerpt of this document by clicking on the following link: http://www3... (ID 4792)
Companies Profiled: Aramark, GE Money (formerly GE Consumer Finance), Raytheon Financial Group, Niagara Credit Union, more ...
Price: $1190.95
Empower Call Center Employees to Foster Individual Ownership, Teamwork, and Improved Overall Performance 
Practices in this document include: Assigning responsibilities to work groups to enable workers to foster individual ownership, team work and improved overall performance... (ID 3034)
Companies Profiled: Xerox, PM Company
Price: $9.95
Develop a Tiered Incentive Program to Recognize Various Levels of Outstanding Behavior 
Practices in this document include: Developing a tiered incentive program to recognize various levels of outstanding behavior... (ID 3013)
Companies Profiled: State Farm
Price: $9.95
Develop an Integrated Employee Opinion Process to Involve Employees 
The Survey Feedback Action (SFA) program represents an effective “closed-loop” system to ensure that employee opinion survey results are widely cons... (ID 3000)
Companies Profiled: FedEx, State Farm
Price: $9.95
Manage Call Centers to Maintain High Employee Morale in a Stringent Work Culture 
Fed Ex, like many other service-oriented companies, must manage its call centers within very strict guidelines... (ID 2971)
Companies Profiled: FedEx
Price: $9.95
Identify and Manage Key Drivers of Employee Satisfaction 
Practices in this document include: Identifying and manage key drivers of employee satisfaction... (ID 2963)
Companies Profiled: American Express
Price: $9.95
Employ Non-Financial Recognition Systems to Support Employee Retention & A Culture of Service Excellence 
Practices in this document include: Employing informal recognition programs that build corporate traditions and encourage performance excellence... (ID 2955)
Companies Profiled: Lucent Technologies, Saturn, Baxter, FedEx, more ...
Price: $9.95
Reward and Recognize Broadly and Strategically 
Recognition and performance programs enable companies to encourage achievement and to sustain a culture of customer focus and high employee involvement... (ID 0186)
Companies Profiled: AT&T, Verizon, FedEx, Ritz-Carlton, more ...
Price: $9.95

 


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