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Human Resources > Call Center Human Resources > Call Center Recruitment and Selection > Recruitment and Selection Processes
Recruitment and Selection Processes Research

Successful Hiring Strategies for Service-to-Sales Call Centers 
Non-members: Click here to sign-up for a complimentary tour of "Successful Hiring Strategies for Service-to-Sales Call Centers" Study Overview: Companies converting call centers from service-only to service-and-sales functions often discover they must find and tap new talent pools to successfully fill sales roles... (ID 4879)
Companies Profiled: Intuit, Fleet Bank, Vodafone, UMB, more ...
Price: $372.00
Match Recruitment and Selection Processes to Company Goals -- Part 2 
Create competency and background profiles for call center representative positions... (ID 3825)
Companies Profiled: Toyota, L.L. Bean
Price: $9.95
Manage the Call Center Recruitment Process to Attract and Retain Excellent Employees 
Practices in this document include: Developing ideal CSR profiles to hire candidates who match successful reps... (ID 3033)
Companies Profiled: At-A-Glance, Boeing, Atapco, Fellowes
Price: $9.95
Match Recruitment and Selection Processes to Company Goals -- Part 1 
Practices in this document include: Employing a staged selection process that screens applicants in subsequent steps to select the best candidates... (ID 2976)
Companies Profiled: T. Rowe Price, Lucent Technologies, Baxter, FedEx, more ...
Price: $9.95

 


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