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Leadership and Communication Research

Optimizing Call Center Performance: Examining the Role, Characteristics and Impact of Frontline Managers in Driving Productivity and Growth

Non-members: Click here to sign-up for a complimentary tour of "Optimizing Call Center Performance: Examining the Role, Characteristics and Impact o... (ID 4954)
Companies Profiled: Accident Fund, Bank of America, Becton Dickinson, Boeing, more ...
Price: $2300.00

Management Activities in Service-to-Sales Conversions in Call Centers

Non-members: for a complimentary excerpt featuring this document please click here... (ID 4877)
Companies Profiled: Intuit, Fleet Bank, Vodafone, UMB, more ...
Price: $620.00

Transformational Leadership in Managing Service-To-Sales Conversions in Call Centers

Non-members: Click here to sign-up for a complimentary tour of "Transformational Leadership in Managing Service-To-Sales Conversions in Call Centers... (ID 4853)
Companies Profiled: Intuit, Fleet Bank, Vodafone, UMB, more ...
Price: $682.00

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