Access. Intelligence. Excellence
|Human Resources Best Practices
Best Practices, LLC has conducted extensive research in the field of Human Resources. Browse through and sample our published Human Resources research in the topics below:
| || |
|Empower Call Center Employees to Foster Individual Ownership, Teamwork, and Improved Overall Performance|
Practices in this document include: Assigning responsibilities to work groups to enable workers to foster individual ownership, team work and improved overall performance. Empowering employees to approve product or shipment returns. Empowering CSRs to manage themselves through self-scheduling and intra-team negotiations.
Federal Express, General Electric: Spotlight on Employee Development and Retention
Federal Express (Baldrige Winner)
Plan for Career Development & Education
Develop a Career Plan for Each Employee:
Federal Express employs extensive certification procedures — which must be
annually updated and renewed — to ensure competency in critical skill areas for
all line jobs and management positions. Indeed, customer contact employees go
through testing every six months to ensure their skills meet minimum acceptable
requirements. Through these certification procedures, FedEx can keep
up-to-date tabs on individual employee skill levels and identify areas where
large-scale training needs are not being met.
Provide Various Training Options to Meet Diverse Needs:
Federal Express is a recognized world leader in training. The company's
extensive education and development programs include computer-based training,
satellite broad-cast training, and staff-conducted training. FedEx excels in
the area of cost, effectively delivering training to a massive work force in
many locations operating 24 hours each day ...
Formulate Both Short-Term and Long-Term Goals to Facilitate Human Resources Excellence
This document looks at AT&T's human resources management process. Using a four pronged approach — competencies, organizational effectiveness, performance, people — AT&T drives HR excellence through both short and long-term goals. These short-term and long-term goals are outlined in the table below.
ACCESS AND INTELLIGENCE FOR ACHIEVING WORLD-CLASS EXCELLENCE