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Internet > E-Business > E-Service > Call Center Management > Call Center Process Design
Call Center Process Design Research

L.L. Bean Customer Service Center Process Design 
L... (ID 3018)
Companies Profiled: L.L. Bean
Price: $9.95
Designing an Integrated Approach to Service Excellence -- Part 3 
Practices in this document include: Employing systems to segment calls for rapid response and resolution... (ID 2996)
Companies Profiled: T. Rowe Price, Baxter
Price: $9.95
Overview of Lucent Technologies' Customer Care Center 
Lucent Technologies was created in the 1996 AT&T spinoff which also gave birth to NCR Corporation... (ID 2990)
Companies Profiled: Lucent Technologies
Price: $9.95
Designing an Integrated Approach to Service Excellence -- Part 2 
Practices in this document include: Designing an integrated technological system to manage call volumes and maximize customer service... (ID 2982)
Companies Profiled: Fidelity Investments
Price: $9.95
Designing an Integrated Approach to Service Excellence -- Part 1 
Practices in this document include: Designing systems to handle customer transactions without rep involvement... (ID 2974)
Companies Profiled: T. Rowe Price, Baxter
Price: $9.95
Overview of Saturn's Customer Assistance Center 
This document provides an overview of employee staffing and delineates the procedures for handling customer assistance at the Saturn Customer Assistance Center, located in Spring Hill, Tennessee... (ID 2950)
Companies Profiled: Saturn
Price: $9.95
Customer Service Excellence Process and Design Management Implementation Planning Matrix 
Contains a Process Design & Management Implementation Planning Matrix featuring 9 companies and their lessons learned... (ID 2948)
Companies Profiled: Saturn, American Express, FedEx, T. Rowe Price, more ...
Price: $22.95

 


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