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Planning Research

Customer Service Excellence Project Maps 
Six detailed, color process maps comprise this document... (ID 4127)
Companies Profiled: Saturn, American Express, FedEx, T. Rowe Price, more ...
Price: $29.95
Key Call Center Trends 
This document includes a table that summarizes benchmark partners’ responses to the question: “What are the top three key trends that you have identified in the field of customer service call centers?” The table is arranged by area of response: for example, a response such as “Handle Customer Inquiries Through the Internet” would be placed in the “Web/EDI/ERP” category... (ID 3051)
Companies Profiled: Xerox, Dupont, Lipton, Boeing, more ...
Price: $9.95
Top Call Center Challenges 
This document includes a table that summarizes benchmark partners’ responses to the question: “What are the top three challenges that you have encountered as a customer service call center manager?” The table is arranged by area of response: for example, a response such as “Hiring and training CSRs in time for seasonal peaks” would be placed in the “Recruitment and Retention” category... (ID 3050)
Companies Profiled: Xerox, Dupont, Lipton, Boeing, more ...
Price: $9.95
Customer Service Communication & Leadership Implementation Planning Matrix 
This document contains a communication and leadership implementation planning matrix and action-planning worksheet for nine world-class companies... (ID 2949)
Companies Profiled: Saturn, American Express, FedEx, T. Rowe Price, more ...
Price: $18.95

 


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