Best Practices, LLC Home
View Cart Search the Site Contact Best Practices, LLC Press Room of Best Practices, LLC
ABOUT US RESEARCH & CONSULTING BENCHMARKING REPORTS BEST PRACTICE DATABASE RESEARCH & ADVISORY SERVICES BEST PRACTICES EXCELLENCE SERVICES
Advanced Search
Wizards and Analytics Search
Simple Search
By Subject Area
Internet > E-Business > E-Service > Customer Loyalty Management > Customer Communication and Complaint Management
Customer Communication and Complaint Management Research

Accelerating Online Adoption Rates Through Improved Internet Financial Services 
Non-members: Click here to sign-up for a complimentary tour of "Accelerating Online Adoption Rates Through Improved Internet Financial Services" STUDY OVERVIEW Online Services and E-Commerce have become an integral part of organizations today, especially for the Financial Services industry... (ID 4985)
Companies Profiled: GE Money, Wells Fargo, KeyBank, National City, more ...
Price: $1231.00
Fostering Customer Loyalty via the Internet -- Part 2 
Utilize creative design to present information that both educates and entertains consumers. Merck’s Health Infopark section demonstrates both depth and breadth of content and creative design... (ID 3602)
Companies Profiled: Merck, Sanofi-aventis, Roche, Pharmacia, more ...
Price: $9.95
Fostering Customer Loyalty via the Internet -- Part 1 
Provide educational guidance to build relationships with future customers... (ID 3601)
Companies Profiled: Pfizer, Eli Lilly, GlaxoSmithKline, Merck, more ...
Price: $9.95
Emphasize Customer Loyalty and Retention through Service 
Practices in this document include: Reflecting customer segmentation strategies in the service delivery system and service levels design... (ID 2966)
Companies Profiled: American Express, Baxter
Price: $9.95
Handle Customer Inquiries and Complaints Effectively 
Practices in this document include: Eliciting customer complaints to avoid costly customer defection... (ID 2701)
Companies Profiled: British Airways, American Airlines, General Electric, Citigroup, more ...
Price: $9.95

 


All contents copyright © 1999-2012 Best Practices, LLC 6350 Quadrangle Drive, Chapel Hill, NC 27517 USA (919) 403-0251.
Site Map | Please see our Terms and Conditions of Use and Privacy Policy.

This site is optimized for 4.0 and higher versions of Microsoft Internet Explorer and Netscape Navigator.
If you experience difficulties using our e-commerce system, please check your browser version and our FAQs.