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Internet > E-Business > E-Service > Customer Service Measurement > Customer Satisfaction Management
Customer Satisfaction Management Research

Continuously Manage Costs -- Part 4d -- Reduce and Prevent Fraud 
Maintain a phone fraud prevention center to provide rapid response to cellular fraud... (ID 3723)
Companies Profiled: Verizon, Visa, Los Angeles Cellular Telephone Company, AT&T
Price: $9.95
Capture Customer Needs -- Part 1 
Employ multiple “listening posts” to capture customer needs... (ID 3344)
Companies Profiled: AT&T, Citigroup, Fidelity Investments
Price: $9.95

 


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