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Internet > E-Business > E-Service > Customer Service Measurement > Overall Call Center Measures
Overall Call Center Measures Research

Benchmark with Competitors for Call Center Excellence 
Practices in this document include: Ensuring senior leadership involvement with call centers to drive customer service excellence... (ID 3015)
Companies Profiled: State Farm
Price: $18.95
Align Key Measurements with Corporate Goals 
Practices in this document include: Measuring technology acquisition and implementation against other top call center companies... (ID 2986)
Companies Profiled: Fidelity Investments
Price: $9.95
Select Key Customer Service Metrics to Track 
Practices in this document include: Involving senior leadership in call center management to ensure high level support... (ID 2980)
Companies Profiled: T. Rowe Price, Lucent Technologies, L.L. Bean
Price: $22.95

 


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