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Internet > E-Business > E-Service > Customer Relationship Management

Customer Relationship Management Research

Global Trends in E-detailing 
Study Overview Based on a survey of nine pharmaceutical organizations, this 17-slide presentation measures the type and prevalence of e-detailing activities and programs in Europe, Asia and the United States... (ID 4574)
Companies Profiled: AstraZeneca, Axcan Pharma, Janssen Cilag Pharmaceutical, Datapharm, more ...
Price: $299.95


Utilize EDI, CRM, ERP, and Other Technologies to Automate Call Center Processes 
Practices in this document include: Implementing Electronic Data Interchange to facilitate the flow of data between the call center and customers... (ID 3047)
Companies Profiled: Hunt, Boeing, Xerox, DuPont, more ...
Price: $9.95



 


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