Leadership and Communication Research
Transformational Leadership in Managing Service-To-Sales Conversions in Call Centers
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"Transformational Leadership in Managing Service-To-Sales Conversions in Call Centers"
Study Overview:
Increasingly, call center leaders are seeking to bolster their revenue by transforming traditional service channels into eservice and sales channels... (ID 4853)
Companies Profiled: Intuit, Fleet Bank, Vodafone, UMB, more ...
Price: $682.00
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Customer Satisfaction Metrics
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Non-members: Click here to sign-up for a complimentary tour of "Customer Satisfaction Metrics"
This document contains analysis of how world-class organizations measure customer satisfaction and how often they survey customers, how they follow up with customers and reward employee performance, what organizations track with Customer Relationship Management tools, and other customer relationship-building activities and practices... (ID 4395)
Companies Profiled: Brooks-PRI Automation, Blackbaud, Cisco Systems, Honeywell, more ...
Price: $574.95
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