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Customer Service > Call Centers > Technology
Technology Research

Measuring the Call Center Customer Experience 
Non-members: Click here to sign-up for a complimentary tour of "Measuring the Call Center Customer Experience" STUDY OVERVIEW Customer feedback drives customer service representative (CSR) training, product and service improvement, and service-oriented culture development... (ID 4941)
Companies Profiled: Xerox, Misys International Banking Systems, Kronos, Irwin Industrial Tools, more ...
Price: $1476.00
Call Center Excellence: Sales Auditing and Verification Policies and Procedures 
Non-Members: Download a complimentary study summary of "Call Center Excellence: Sales Auditing and Verification Policies and Procedures" at http://www3... (ID 4824)
Companies Profiled: Becton Dickinson, Deluxe Corporation, Intuit, Misys International Banking Systems, more ...
Price: $974.00
Call Center Ops: Winning Strategies and Tactical Deployments for Success: Meeting Proceedings 
Non-Members: To download a free excerpt of this meeting report, please click here... (ID 4948)
Companies Profiled: Accident Fund Company, Benjamin Moore, Best Practices LLC, Boeing, more ...
Price: $500.00
Utilize EDI, CRM, ERP, and Other Technologies to Automate Call Center Processes 
Practices in this document include: Implementing Electronic Data Interchange to facilitate the flow of data between the call center and customers... (ID 3047)
Companies Profiled: Hunt, Boeing, Xerox, DuPont, more ...
Price: $9.95
Utilize Robust Call Center Technology to Reduce Costs and Improve Customer Satisfaction 
Practices in this document include: Utilizing knowledge management databases to efficiently and effectively respond to customers’ needs... (ID 3032)
Companies Profiled: Xerox, Fellowes, FiberMark, C-Line Products
Price: $9.95
Align Customer Service Strategy with New and Emerging Technologies 
Practices in this document include: Strategically locating call centers to enhance contact with customers... (ID 2968)
Companies Profiled: FedEx
Price: $9.95
Develop Systems to Handle Customer Inquiries and Complaints Effectively 
Practices in this document include: Developing a structured approach to dispute resolution that is enabled through technology-based decision models... (ID 2960)
Companies Profiled: American Express
Price: $9.95
 


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