Best Practices, LLC Home
ABOUT US RESEARCH & CONSULTING BENCHMARKING REPORTS BEST PRACTICE DATABASE RESEARCH & ADVISORY SERVICES BEST PRACTICES EXCELLENCE SERVICES
Customer Service > Customer Loyalty Management > After Sales Service and Support

After Sales Service and Support Research

Best Practices for Customer-Focused Software Quality Assurance 
Non-members: Click here to download a complimentary excerpt of "Best Practices for Customer-Focused Software Quality Assurance" STUDY OVERVIEW Superior product quality is a key differentiator to gain repeat customers in the highly competitive software marketplace... (ID 5024)
Companies Profiled: Motorola, Figure Retail Systems, BCS Information Systems, KLA Tencor, more ...
Price: $1600.00   Free Excerpt Available


Customer Service Research Bundle 
NonMembers: Click on the following link to download a Complimentary Excerpt of the findings available in the Customer Service Research Bundle: http://www3... (ID 4508)
Companies Profiled: 3M, Aliant Telecom, American Airlines, Appleseeds, more ...
Price: $1329.95


Provide an Integrated After Sales Support Process to Manage Customer Loyalty 
Practices in this document include: Informing customers about the status of issue investigations to communicate your dedication to customer service... (ID 3044)
Companies Profiled: Compaq, Quality Park, FiberMark, C-Line
Price: $18.95


Employ Value-Added Service Enhancements to Retain Customers 
Practices in this document include: Empowering service reps to put cases on the "Fast Track" to satisfy and retain customers... (ID 3025)
Companies Profiled: FedEx
Price: $9.95


Integrate Customer Loyalty Efforts to Ensure that Key Customers are Retained 
Practices in this document include: Providing enough capacity to meet peak demand to ensure customers are satisfied during critical interactions... (ID 2987)
Companies Profiled: Fidelity Investments
Price: $9.95


 


All contents copyright 1996--2012 Best Practices, LLC (919) 403-0251
Site Map | Read our Terms and Conditions of Use, Privacy Policy and Copyright Information.