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Customer Service > Customer Loyalty Management > Churn Management
Churn Management Research

Achieving World-class Customer Service 
Be a market leader in the competitive Internet market... (ID CS-56)
Companies Profiled: 3Com, 3M, Acipco, Alagasco, more ...
Price: $2490.00   Free Excerpt Available
Customer Loyalty Management Planning Matrix 
Contains a Customer Loyalty Management Implementation Planning Matrix featuring 9 companies and their lessons learned... (ID 2947)
Companies Profiled: Saturn
Price: $18.95
Manage Reseller Relationships: Fostering the Relationship 
Employ major account representatives to gather and act upon reseller feedback... (ID 3716)
Price: $9.95
Coordinate Renewal Efforts Efforts to Drive the Lifetime Value of the Customer 
Test your renewal strategies to continuously improve the renewal process... (ID 3358)
Companies Profiled: AOL Time Warner
Price: $9.95
Designing Processes to "Delight" Customers. 
Use Customer Preference Data to Deliver Premium Service at the Individual Level to Increase Customer Loyalty and Encourage Repeat Business... (ID 3352)
Companies Profiled: Verizon
Price: $9.95
Integrate Customer Loyalty Efforts to Ensure that Key Customers are Retained -- Part 2 
Practices in this document include: Communicating the importance of customer service by calibrating and sharing the economics of customer acquisition and retention... (ID 2993)
Companies Profiled: Lucent Technologies
Price: $9.95
Cross Selling Products and Services 
Analyze customers to identify up-sell potential and increase profitability... (ID 2699)
Companies Profiled: Wells Fargo, Citigroup, Dell Computer, MBNA, more ...
Price: $9.95
Make Forms and Other Materials Available Through Multiple Channels 
Best Practices, LLC undertook a multi-industry study to explore Integrated Customer Service in companies that have demonstrated effective operating practices and winning strategies in this area... (ID 2686)
Companies Profiled: DaimlerChrysler, Massachusetts General Hospital, Public Employees' Retirement Association, HFS Mobility Services, more ...
Price: $9.95
Utilize Standard-Form Mailings as Cross-Selling Opportunities 
Best Practices, LLC undertook a multi-industry study to explore Integrated Customer Service in companies that have demonstrated effective operating practices and winning strategies in this area... (ID 2685)
Companies Profiled: DaimlerChrysler, Massachusetts General Hospital, Public Employees' Retirement Association, HFS Mobility Services, more ...
Price: $9.95
Provide Targeted Education and Advice on Products and Services to Key Customer Segments 
Best Practices, LLC undertook a multi-industry study to explore Integrated Customer Service in companies that have demonstrated effective operating practices and winning strategies in this area... (ID 2619)
Companies Profiled: DaimlerChrysler, Massachusetts General Hospital, Public Employees' Retirement Association, HFS Mobility Services, more ...
Price: $9.95
Employ an Integrated Approach to Managing Customer Satisfaction 
In Best Practices, LLC’s work with Malcolm Baldrige Award winners, it has found that an integrated approach to managing customer satisfaction is most effective... (ID 0123)
Companies Profiled: Chemical Bank, Michigan Consolidated Gas, Merix, StorageTek, more ...
Price: $9.95
 


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