Retaining and Growing Customers Research
Best Practices for Customer-Focused Software Quality Assurance
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Non-members: Click here to download a complimentary excerpt of "Best Practices for Customer-Focused Software Quality Assurance"
STUDY OVERVIEW
Superior product quality is a key differentiator to gain repeat customers in the highly competitive software marketplace... (ID 5024)
Companies Profiled: Motorola, Figure Retail Systems, BCS Information Systems, KLA Tencor, more ...
Price: $1600.00 Free Excerpt Available
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Benchmarks for Excellence in Account Management
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Non-members: Click here to review a complimentary excerpt from "Benchmarks for Excellence in Account Management"
Study Overview
In today’s fast changing, competitive and complex market, account management presents tremendous opportunities and challenges to many multi-product and multi-business corporations... (ID 4714)
Companies Profiled: Abbott Laboratories,
Baxter Healthcare, Boston Scientific, CenterStone Technologies, more ...
Price: $1362.00
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Marketing and Sales Strategies for Satisfying and Retaining Bank Customers
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Non-members: Click here to sign-up for a complimentary tour of
"Marketing and Sales Strategies for Satisfying and Retaining Bank Customers"
Study Overview:
Caribbean retail financial institutions have learned that, just like in personal courtships, enticing trinkets and gimmicks are not the best approach for ensuring long-term banking customer relationships... (ID 4868)
Companies Profiled: Barbados National Bank Inc., Scotiabank, Royal Bank of Canada, RBTT Bank, more ...
Price: $364.14
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Customer Satisfaction Survey Findings (sample)
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The goal of this study was to identify and better understand customer satisfaction metrics, as well as customer-focused policies, ractices and processes... (ID IBE-1)
Companies Profiled: 29 Companies profiled
Price: FREE
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