CRM Strategy Research
Benchmarks for Excellence in Account Management
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Non-members: Click here to review a complimentary excerpt from "Benchmarks for Excellence in Account Management"
Study Overview
In today’s fast changing, competitive and complex market, account management presents tremendous opportunities and challenges to many multi-product and multi-business corporations... (ID 4714)
Companies Profiled: Abbott Laboratories, Baxter Healthcare, Boston Scientific, CenterStone Technologies, more ...
Price: $1362.00
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Customer Insights for Action and Profit: Meeting Proceedings
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Non-members: Click here to download a complimentary excerpt of "Customer Insights for Action and Profit: Meeting Proceedings"
The May 2003 Conference Customer Insights for Action and Profit generated great discussion and substantive sharing... (ID 4758)
Companies Profiled: Concentra, Nationwide Insurance, Hewlett-Packard, Best Practices LLC, more ...
Price: $500.00
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In Search of Operational Excellence: Key Findings for Retail Financial Services Companies
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Non-members: Click here to sign-up for a complimentary tour of
"In Search of Operational Excellence: Key Findings for Retail Financial Services Companies"
Study Overview:
The intensely competitive nature of the retail-banking industry prompted members of the Barbadian retail financial services community to collectively explore multiple challenges facing their industry... (ID 4867)
Companies Profiled: Royal Bank of Canada, Scotiabank, Butterfield Bank, City of Bridgetown Co-Op Credit Union, more ...
Price: $85.00
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Long-Term CRM Success: An Overview
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This document provides a high-level overview of the long-term approach to measuring CRM success... (ID 4232)
Companies Profiled: AAR Corp., Sanofi-aventis, AAA, Boeing, more ...
Price: $34.95
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CRM Strategy: Setting Goals
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This document contains practices related to using internal company and external customer feedback when setting CRM goals... (ID 4216)
Companies Profiled: AAA, Sanofi-aventis, U.S. Department of Veteran's Affairs
Price: $27.95
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