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Individual CSR Measurement Research

Rewards & Recognition Programs - Comprehensive Benchmark Study 
To download a free excerpt of the "Rewards and Recognition Programs" report, please click here Study Overview Reward & recognition programs are a good way to maintain a loyal and productive workforce and to improve performance... (ID 4789)
Companies Profiled: 3M, Strathfield Group, Inspire Success Pty, Tactical Ingenuity Corporation, more ...
Price: $1325.00


Profiles of Efficient and Cost-Effective Staffing Organizations 
Study Overview Staffing organizations face increasing pressure to streamline their operations so that the most qualified people can be hired in a cost-effective manner... (ID 4598)
Companies Profiled: Verizon, Bank of America, Computer Sciences Corporation, Microsoft, more ...
Price: $753.95


Customer Satisfaction Metrics 
Non-members: Click here to sign-up for a complimentary tour of "Customer Satisfaction Metrics" This document contains analysis of how world-class organizations measure customer satisfaction and how often they survey customers, how they follow up with customers and reward employee performance, what organizations track with Customer Relationship Management tools, and other customer relationship-building activities and practices... (ID 4395)
Companies Profiled: Brooks-PRI Automation, Blackbaud, Cisco Systems, Honeywell, more ...
Price: $574.95


Measure CSR Performance to Target Ongoing Coaching and Training 
Practices in this document include: Utilizing metrics to target ongoing coaching and training... (ID 3038)
Companies Profiled: Hunt, A.T. Cross, Xerox
Price: $18.95


Employ a 360-Degree Performance Review to Support Leadership Development 
FedEx’s Survey Feedback Action Process segments employee feedback by each work group’s manager... (ID 3370)
Companies Profiled: FedEx
Price: $9.95


Human Resources Measures at USAA 
USAA Insurance has developed a set of critical human resource measures to ensure that employees are satisfied and productive... (ID 3362)
Companies Profiled: USAA
Price: $9.95


Monitor Rep Performance to Drive Customer Satisfaction 
Conduct frequent reviews of employee performance... (ID 3036)
Companies Profiled: FiberMark, DuPont
Price: $9.95


Performance Measure Profiles: A Financial Services Company 
This document identifies the leading and lagging indicators used within the benchmarked financial services company to monitor corporate performance... (ID 2747)
Companies Profiled: A Financial Services Company
Price: $9.95


Mystery Shopper Reporting Methods 
Many coordinators of mystery shopping programs provide condensed and synthesized data to make the evaluation process easier... (ID 2425)
Companies Profiled: telecommunications company
Price: $9.95


 


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