Customer Service Training and Development Research
Benchmarking Service Representative Training Effectiveness
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NonMembers: To download the complimentary study excerpt of "Benchmarking Service Representative Training Effectiveness", click on the following link: http://www3... (ID 4831)
Companies Profiled: ADC, CIBA Specialty Chemicals, AstraZeneca, GED Integrated Solutions, more ...
Price: $1495.00
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Achieving Customer Service Excellence in High-Demand Hotel Service Environments
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Non-members: Click here to sign-up for a complimentary tour of
"Achieving Customer Service Excellence in High-Demand Hotel Service Environments"
Study Overview
Customer service is the single most important element for the operational and financial success of hotels and resorts... (ID 4860)
Companies Profiled: The House Hotel, Colony Club Hotel, The New EdgeWater Hotel, Crystal Cove Hotel, more ...
Price: $406.15
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Team Structure in Health Care Education -- Part 2
| Organizational Spotlight
One benchmark partner maintains a nationwide organization of 60 “Scientific
Affairs” liaisons... (ID 3692)
Companies Profiled: A Leading Pharmaceutical Company
Price: $9.95
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Team Structure in Health Care Education -- Part 1
| Practices in this document include: Employing a segmented yet integrated approach to providing health care education that addresses diverse and changing customer needs... (ID 2773)
Companies Profiled: A Leading Pharmaceutical
Price: $9.95
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