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Customer Service > Customer Service Strategies and Culture > Role of Leadership
Role of Leadership Research

Driving Sales through Customer Service: Meeting Proceedings 
OVERVIEW Change is inevitable... (ID 4625)
Companies Profiled: Sprint, Lands' End, Federated Department Stores, Dow Corning, more ...
Price: $500.00
Developing Customer Service Leadership Systems (Leadership Summary Table) 
... (ID 3366)
Companies Profiled: FedEx, General Electric, Xerox, Honeywell, more ...
Price: $18.95
Set Direction and Align the Organization around Strategic Goals 
Create a common vision to guide organizational behavior... (ID 3367)
Companies Profiled: FedEx
Price: $9.95
Provide Multi-Channel Leadership to Front-Line Reps 
Practices in this document include: Establishing a mentoring program to facilitate communication among newly hired employees... (ID 3046)
Companies Profiled: Fellowes, At-A-Glance, Xerox, Boeing, more ...
Price: $9.95
Design a Process to Evaluate Employees' Leadership Potential 
Practices in this document include: Ensuring senior executive involvement with call centers to keep corporate focus on customer service... (ID 2989)
Companies Profiled: Fidelity Investments, FedEx
Price: $9.95
 


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