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Human Resources > Call Center Human Resources > Call Center Employee Satisfaction and Retention
Call Center Employee Satisfaction and Retention Research

Rewarding Contact Center Employees: Frequency and Effectiveness of Recognition Programs 
NonMembers: Download a complimentary excerpt of this document by clicking on the following link: http://www3... (ID 4792)
Companies Profiled: Aramark, GE Money (formerly GE Consumer Finance), Raytheon Financial Group, Niagara Credit Union, more ...
Price: $1190.95
Achieving Service-to-Sales Call Center Business Goals with Performance Measurement Systems 
Non-members: for a complimentary excerpt featuring this document, please click here... (ID 4854)
Companies Profiled: Intuit, Fleet Bank, Vodafone, UMB, more ...
Price: $993.00
Quality and Cost-cutting Breakthroughs: Meeting Proceedings 
Non-members: Click here to download a complimentary excerpt of "Quality and Cost-cutting Breakthroughs: Meeting Proceedings" This document provides a detailed overview of the November 2003 Global Benchmarking Council meeting, Quality and Cost-cutting Breakthroughs: Case Studies in Operational Excellence... (ID 4844)
Companies Profiled: Hewlett-Packard, Texas Instruments, Titan, Productivity Press, more ...
Price: $569.95
Design Innovative and Effective Call Center Compensation Programs 
Practices in this document include: Offering innovative rewards and recognition for outstanding customer service performance... (ID 3035)
Companies Profiled: PM, Xerox, Atapco
Price: $9.95
Empower Call Center Employees to Foster Individual Ownership, Teamwork, and Improved Overall Performance 
Practices in this document include: Assigning responsibilities to work groups to enable workers to foster individual ownership, team work and improved overall performance... (ID 3034)
Companies Profiled: Xerox, PM Company
Price: $9.95
Develop a Tiered Incentive Program to Recognize Various Levels of Outstanding Behavior 
Practices in this document include: Developing a tiered incentive program to recognize various levels of outstanding behavior... (ID 3013)
Companies Profiled: State Farm
Price: $9.95
Develop an Integrated Employee Opinion Process to Involve Employees 
The Survey Feedback Action (SFA) program represents an effective “closed-loop” system to ensure that employee opinion survey results are widely considered, communicated, and used for identifying weak managers, forging an alliance between frontline employees and management, and driving improvement actions... (ID 3000)
Companies Profiled: FedEx, State Farm
Price: $9.95
Manage Call Centers to Maintain High Employee Morale in a Stringent Work Culture 
Fed Ex, like many other service-oriented companies, must manage its call centers within very strict guidelines... (ID 2971)
Companies Profiled: FedEx
Price: $9.95
Identify and Manage Key Drivers of Employee Satisfaction 
Practices in this document include: Identifying and manage key drivers of employee satisfaction... (ID 2963)
Companies Profiled: American Express
Price: $9.95
Employ Non-Financial Recognition Systems to Support Employee Retention & A Culture of Service Excellence 
Practices in this document include: Employing informal recognition programs that build corporate traditions and encourage performance excellence... (ID 2955)
Companies Profiled: Lucent Technologies, Saturn, Baxter, FedEx, more ...
Price: $9.95
Reward and Recognize Broadly and Strategically 
Recognition and performance programs enable companies to encourage achievement and to sustain a culture of customer focus and high employee involvement... (ID 0186)
Companies Profiled: AT&T, Verizon, FedEx, Ritz-Carlton, more ...
Price: $9.95
 


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